Hi there! 👋 Sorry to hear you're having trouble with your Vapi agent. I understand your agent was working fine until yesterday, but now it's repeating the initial greeting and not hearing your messages. This is a frustrating but relatively common issue that can happen for several reasons. Based on the information I've found, here are some potential causes and troubleshooting steps you can try: ## Possible Causes 1. **Configuration Issues**: - Incorrect API keys or access permissions - Incorrect assistant ID configuration on your phone number - Missing or incorrect provider information in assistant overrides 2. **Transcription Problems**: - Issues with the speech-to-text engine (especially if using Deepgram) - Incorrect endpointing settings - Language settings issues 3. **Network Issues**: - Network delays affecting audio transmission - Connectivity problems preventing proper audio processing ## Troubleshooting Steps ### 1. Check Basic Configuration - Verify that your VAPI agent is correctly configured with the right credentials and settings - Double-check the API keys and access permissions - Ensure an assistant is properly assigned to your phone number ### 2. Adjust Transcription Settings According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338497725917827196), you might want to try modifying your

start_speaking_plan

and

transcriber

settings:

json
"start_speaking_plan": {
  "waitSeconds": 0.8,
  "smartEndpointingEnabled": true
}

json
"transcriber": {
  "model": "nova-2",
  "language": "en",
  "provider": "deepgram",
  "endpointing": 300
},

### 3. Try a Different Transcriber Many users have [solved similar issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788) by changing the transcriber from Deepgram to Azure, Whisper, or Gladia. ### 4. Check for Recent Changes

when testing within the VAPI platform in assistants, the ‘talk twith assistant’ button no longer works, it doesn't recognise my message.... and kept repeating the initial greeting !

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

The call ID - All last calls

Hey Benicio, you need to share the call ID. So I could take a look. Without call ID, I cannot help you further.