I've gone to the billing page, but it says "No payment history found.". Org ID: 8227de60-abbf-4e0f-afd6-4cbfe74c93ae

Hi there! 👋 I understand you're trying to access your invoices but seeing a "No payment history found" message on the billing page. While I can't determine the exact cause of this issue for your specific account, I can definitely help with some information and troubleshooting steps. According to the [billing documentation](https://docs.vapi.ai/billing/billing-faq), invoices should be available under the "payment history" section on the [billing page](https://dashboard.vapi.ai/org/billing). Normally, you would see your payments displayed in a table with pages, where you can click on Download Invoice for any specific payment. There are several possible reasons why you might be seeing the "No payment history found" message: 1. **Recent billing system update**: Vapi recently updated to a [new "top up payment system"](https://docs.vapi.ai/changelog/2024/10/10) with credit-based billing. If your account hasn't been migrated yet, you might need to click "Switch to Credit Based Billing" and make a payment. 2. **Payment processing issues**: There could be [temporary issues with the payment gateway](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335754200868716564) or delays in the system updating your account status after a payment. 3. **System glitches**: There might be [technical glitches or partial outages](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334199867073105920) affecting the billing page. The good news is that you've already provided your Org ID (8227de60-abbf-4e0f-afd6-4cbfe74c93ae), which is exactly what Vapi support needs to investigate this issue. The Org ID is a [unique identifier used by support teams](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326262542858850445) to look up your account details and resolve billing issues.

Hey MaxGdj, I just looked into your org ID shared under our Stripe dashboard portal, and it does show your payments history. Could you record a new video showing that "no payment history found" and your current organization ID under the dashboard? This will help you understand what could have been going wrong for you, and then using our backend, we'll get it fixed.

same here, ORG ID 826a34d2-a357-4e36-8b02-06a04aaec769 https://cdn.discordapp.com/attachments/1356011388077736277/1356202703164014612/image.png?ex=67ebb5b1&is=67ea6431&hm=f9b2eff289614a05ad0fbe166e2789ac7f6ab813dbf1a97f28962340c371e625&

Here you go https://cdn.discordapp.com/attachments/1356011388077736277/1356203711755452456/Screenshot_2025-03-31_at_11.48.43.png?ex=67ebb6a1&is=67ea6521&hm=77b70242848759171d8dc5054fe1c5e2f64f2d74e3e98497cc8bfeecc0f9f8bd&

Can I add myself to your Org to check ?

yes

looking into it.

Any update ?

The issue has been fixed, and you can now start to see your payment history under your dashboard.