The SIP server sip.vapi.ai has been down since yesterday and is not responding to our OPTIONS requests, preventing us from establishing the SIP Trunk. Multiple PBXs are returning UNREACHABLE. Could the support team check this? I currently have a total service outage for the agents.

I understand the urgency of your situation and I've immediately escalated this to our technical support team. 🚨 This appears to be a server-side issue with our SIP service, as you're seeing multiple PBXs returning UNREACHABLE status when trying to connect to sip.vapi.ai. Since the problem is affecting multiple systems, it's likely an issue on our end rather than with your configuration. Our support team will investigate this as a priority and work to restore service as quickly as possible. They'll be looking at potential causes such as service outages, backend resource issues, or possible database problems affecting the SIP service. I'll make sure they have all the details you've provided. Someone from our technical team will contact you directly with updates on the situation and estimated resolution time. Is there a specific contact method or phone number where they can reach you for urgent updates?

This is started recently. Previously, we resolved it, but we didn't close the incident as it was under monitoring, so it came again today. It's all when we have an unexpected amount of calls on the network, this comes up. Currently, we are doing what we can to upgrade everything so that this never shows up again

Thank you very much for the feedback, the service is working satisfactorily.

Marking this ticket as Solved ✅