I was billed for concurrent lines that we aren't currently using. Is there a way to take that charge off the bill?

Hi there! 👋 I understand you're concerned about being billed for concurrent lines you're not currently using. While I couldn't find specific information about automatically removing these charges, I can definitely help with how to request a billing adjustment. According to the [billing documentation](https://docs.vapi.ai/billing/billing-faq), add-ons like reserved concurrency lines can be canceled at any time through the billing page, and you'll receive a prorated refund for the unused portion of the billing cycle. To request a billing adjustment, you have several options: 1. Email support at [support@vapi.ai](support@vapi.ai) with your account information and details about the unused concurrent lines 2. Submit a support ticket through your Vapi account 3. Call support at +16054440129 When contacting support, be sure to include: - Your organization ID - A detailed description of the issue (specifically that you were billed for concurrent lines you're not using) - Any relevant billing information or screenshots If you prefer to handle this yourself, you can also try canceling the unused concurrent lines through the [billing page](https://dashboard.vapi.ai/org/billing) under the add-ons section. Is there anything else you'd like to know about managing your concurrent lines or billing? Sources: - [Vapi billing policies for concurrent lines](https://docs.vapi.ai/billing/billing-faq) - [How to request billing adjustments for Vapi concurrent lines](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1331035264751112202) - [How to request a refund or credit for incorrect Vapi charges](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326262542858850445)

Could you share your Org ID? I'll take a look at what could have been going on here.