Problem with playing audio files as the first mess...
# support
a
So I tried using URLs of audio files to play as the first message. But I don't get good results. Here are some examples: Example 1 (MP3): [Audio file source](https://api.twilio.com/cowbell.mp3) Conversation ID:
6a1b71db-56bd-445e-9e31-af5f8552cb31
I got the audio file from Twilio's documentation. The message is inaudible. I get the same results when trying other mp3 files as well (encoded at 50kb and 100kb). Example 2 (WAV): [Audio file source](https://file-examples.com/storage/fe7f95684167ed3aeaaf793/2017/11/file_example_WAV_1MG.wav) Conversation ID:
07357f83-ebce-4711-ab4e-f3ce79e85c6e
In this example the audio plays but it plays slow. I would really like to use that feature.
v
Hi there! 👋 I understand you're having issues with playing audio files as the first message in Vapi. I don't have specific information about your particular conversation IDs or those exact audio files, but I can help explain some potential reasons for the issues you're experiencing. According to the information I found, Vapi typically sends a JSON message as the first message, not an audio file. However, I can share some insights about potential causes for your audio playback issues: ### MP3 Files Being Inaudible There could be several reasons why your MP3 files are inaudible: 1. **Audio Encoding/Decoding Issues**: There might be an issue with how Vapi encodes or decodes audio data. An "EncodingError: Unable to decode audio data" could be the reason why the MP3 file is inaudible [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335246255705690265). 2. **Audio Caching Problems**: The caching mechanism used by the voice provider might be causing issues. The cache is maintained by the voice provider, not Vapi [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342338583721414677). 3. **Transcriber Issues**: A "deafness bug" where the assistant doesn't hear anything could be the cause [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343612796717371393). ### WAV Files Playing Slowly For the slow playback of WAV files, potential causes include: 1. **Network Latency and API Performance**: According to a [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332286268805087272), "There could be several factors contributing to the delay, such as network latency, API performance, or the complexity of the voice application logic."
2. **Audio-Text Model Integration**: The way VAPI integrates its audio-text model could affect playback timing [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336989548357353524). 3. **Audio Processing and WebRTC Constraints**: If VAPI is trying to apply specific audio processing steps that might not be fully supported, the fallback behavior can be unpredictable [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296090847229513749). ### Audio Format Requirements Vapi streams raw stereo PCM audio (16-bit) at a sample rate of 16000 with 2 channels [Custom transcriber documentation](https://docs.vapi.ai/documentation/advanced-concepts/customization/custom-transcriber). Your audio files might need to be converted to match these specifications. Would you like me to provide more information about any of these potential causes or suggest some troubleshooting steps? Sources: - [Custom Transcriber](https://docs.vapi.ai/documentation/advanced-concepts/customization/custom-transcriber) - [Discord Thread Audio Encoding/Decoding Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335246255705690265) - [Discord Thread Audio Caching Problems](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342338583721414677) - [Discord Thread Transcriber Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343612796717371393) - [Discord Thread Network Latency and API Performance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332286268805087272) - [Discord Thread Audio-Text Model Integration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336989548357353524) - [Discord Thread Audio Processing and WebRTC Constraints](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296090847229513749)
v
checking if this is resolved/solved for you?