Conversation times-out when using 11labs scribe
# support
a
This is the transcriber config:
Copy code
json
...
"transcriber": {
  "provider": "11labs",
  "model": "scribe_v1",
  "language": "nl"
},
...
And here is a conversation log:
cf5b52ce-ef64-4f96-8bff-c8d23d8211ef
v
Hi there! 👋 I'm unable to analyze the specific conversation log you've shared (
cf5b52ce-ef64-4f96-8bff-c8d23d8211ef
) as I don't have access to view its contents. However, I can definitely help with potential reasons for timeouts when using 11labs scribe and suggest troubleshooting steps. ## Potential Reasons for 11labs Scribe Timeouts Several issues could be causing your conversation to time out: 1. **Silence Timeout Issues**: According to the [information I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338586561662419055), timeouts can occur due to delays from 11labs responding, causing the system to hit the silence timeout. 2. **11labs Model Issues**: The
scribe_v1
model might be experiencing issues similar to the "flash_model" in 11labs, which has been known to cause errors. As suggested in [this discussion](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335277468805758986), changing to the "turbo" model might help. 3. **Voice Configuration Problems**: There might be issues with voice configuration, such as ["voice_not_found" errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341348892402384896), especially if you're using your own 11labs API key and the voice isn't in your account. 4. **Endpointing Issues**: The system might be prematurely detecting that the user has stopped speaking, as mentioned in [this thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337135526981140621). ## Troubleshooting Steps Here are some steps you can take: 1. **Increase Silence Timeout**: Try increasing the
silenceTimeoutSeconds
parameter (default is 30 seconds) to give more time for 11labs to respond. 2. **Try a Different Model**: Consider switching from
scribe_v1
to the "turbo" model if available. 3. **Check Configuration Settings**: - Verify
maxDurationSeconds
is properly set (default is 600 seconds)
- Review
startSpeakingPlan
parameters if you've customized them - Check if
smartEndpointingEnabled
is causing issues 4. **Language Considerations**: Since you're using Dutch (
"language": "nl"
), make sure the model handles this language well. Some transcription issues might occur with non-English languages. 5. **Network and Latency**: Check for potential network issues or high latency that could be affecting the connection. Is there anything specific about the timeout behavior you're seeing that I can help troubleshoot further? Sources: - [Discord discussion about 11labs delay causing timeouts](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338586561662419055) - [Discord discussion about 11labs flash model issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335277468805758986) - [Discord discussion about voice_not_found errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341348892402384896) - [Discord discussion about endpointing issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337135526981140621)
v
checking if this is resolved/solved for you?