Vapi regular minutes
# support
r
🤗 Hello friends. I don't receive this month vapi free minutes for regular users. Its something around 1000 minutes
v
Hi there! 👋 I'd like to help you with your question about not receiving your expected free minutes. Based on the information I have, I can see that Vapi offers $10 in free credits to new accounts for testing voice workflows, but I don't have specific information about a monthly allocation of 1000 free minutes for regular users. To help you better, could you please clarify: 1. Are you referring to a specific subscription plan that includes 1000 monthly minutes? 2. Have you received these 1000 free minutes in previous months? 3. When did you create your Vapi account? (Is it a new account or an existing one?) 4. Have you checked your account balance to see if there might be any discrepancies? This information will help me understand your situation better and provide more targeted assistance. Sources: - [Free Credits for New Accounts](https://docs.vapi.ai/pricing) - [Account Balance Discrepancies](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336467285598142556)
r
No I don't make any premium subscription before. Yes I recive minutes previous month.
v
checking if this is resolved/solved for you?
r
Helloo
v
Message marked as helpful by @Rehan! 🎉
v
Hey Rehan, could you share your Org ID?