Hi there! Sorry to hear you're experiencing issues with your Twilio calls hanging up immediately.
I can't confirm if others are currently experiencing the same issue, but I can definitely help troubleshoot why your calls might be hanging up immediately with no logs appearing in either Twilio or Vapi.
Based on the information I have, here are some common causes and troubleshooting steps for this issue:
## Check Twilio Account Status
Your Twilio account status could be affecting call connections. According to the [troubleshooting information](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358), you should:
- Verify your account is in good standing and not suspended
- Ensure your account has a positive balance (if it's pay-as-you-go)
- Check for any notifications or alerts in your Twilio dashboard
## Verify Twilio Number Setup
Make sure your [Twilio phone numbers are properly configured](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358):
- Confirm the numbers are active and have the 'Voice' capability enabled
- Check if there are any restrictions on the numbers preventing outbound calls
## Check Webhook Configuration
Since no call logs are appearing, this could indicate a webhook configuration issue:
- Ensure the webhook URL in Twilio is correctly pointing to the VAPI endpoint
- For incoming calls, set "a call comes in" to "webhook" and the URL to "https://api.vapi.ai/twilio/inbound_call"
## Geographic Permissions
According to the [troubleshooting guide](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358), Twilio has geographic permissions for outbound calls that you may need to enable. Ensure that the countries you're trying to call are enabled in the 'Geo Permissions' section of the Twilio Console.
## Transport Connection Issues