All calls hanging up immediately on all Twilio num...
# support
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Hi there! Sorry to hear you're experiencing issues with your Twilio calls hanging up immediately. I can't confirm if others are currently experiencing the same issue, but I can definitely help troubleshoot why your calls might be hanging up immediately with no logs appearing in either Twilio or Vapi. Based on the information I have, here are some common causes and troubleshooting steps for this issue: ## Check Twilio Account Status Your Twilio account status could be affecting call connections. According to the [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358), you should: - Verify your account is in good standing and not suspended - Ensure your account has a positive balance (if it's pay-as-you-go) - Check for any notifications or alerts in your Twilio dashboard ## Verify Twilio Number Setup Make sure your [Twilio phone numbers are properly configured](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358): - Confirm the numbers are active and have the 'Voice' capability enabled - Check if there are any restrictions on the numbers preventing outbound calls ## Check Webhook Configuration Since no call logs are appearing, this could indicate a webhook configuration issue: - Ensure the webhook URL in Twilio is correctly pointing to the VAPI endpoint - For incoming calls, set "a call comes in" to "webhook" and the URL to "https://api.vapi.ai/twilio/inbound_call" ## Geographic Permissions According to the [troubleshooting guide](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358), Twilio has geographic permissions for outbound calls that you may need to enable. Ensure that the countries you're trying to call are enabled in the 'Geo Permissions' section of the Twilio Console. ## Transport Connection Issues
The issue might be related to transport connection failures. In similar cases, logs have shown messages like "Waited 300s But Transport Never Connected," indicating that the call was never connected from Twilio's side in the required time. ## Missing Call Logs Regarding the missing call logs, this could happen because: - If calls fail to connect initially, they might not generate logs - There might be delays in logging - If calls go to a fallback destination, they might not be logged Would you like me to help with any specific aspect of this troubleshooting process or provide more details on any of these potential causes? Sources: - [Troubleshooting Twilio call connection issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358) - [Common causes for calls hanging up immediately on Twilio](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342542851795324948) - [Twilio account status affecting call connection problems](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341461078189539441) - [How to troubleshoot call connection problems using Twilio call logs](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332470088078590023)
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checking if this is resolved/solved for you?