The call log shows An error occurred in this call: call.start.error-get-transport

Hi there! 👋 I see you're encountering an error when trying to make an outbound call using the web UI. I can definitely help explain what the "call.start.error-get-transport" error means and provide some troubleshooting steps based on the information I have. This error indicates a failure to connect the transport layer for your call, which often results in a timeout. Here are some troubleshooting steps you can try: 1. Check the

listenUrl

- Make sure it's valid and hasn't expired. The URL should look like:

wss://<domain>/<unique-call-id>/transport

. If it doesn't connect, you might need to regenerate it. 2. Check for network restrictions - This error could be due to a firewall or other network restriction blocking the connection. 3. Review your call logs - You can access more detailed information by navigating to the left side of the dashboard and going to logs > calls. The call ID found there can be helpful for further troubleshooting. 4. Test the connection - You can use a WebSocket client like

wscat

to test the URL directly:

sh
   wscat -c wss://aws-us-west-2-production1-phone-call-websocket.vapi.ai/<call-id>/transport

If you're still experiencing issues after trying these steps, would you be able to share more details about your setup so I can provide more specific assistance? Sources: - [Discord Thread about call.start.error-get-transport](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1329235631855108128) - [Discord Thread about accessing call logs](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1327481613004701779)

checking if this is resolved/solved for you?