hello yesterday i bought concurrency lines paid 250$. today i had 0 lines . again bought 25 paid about 245$ . i need to have 50 but i have 25 orgid : f75a79f7-9f58-42ae-be55-17025b1f2aee https://cdn.discordapp.com/attachments/1357216938304213144/1357216938656268348/image.png?ex=67ef6646&is=67ee14c6&hm=220c56bffef4deb93e4c51c0d3c12d6fe3a7b815eeb4b1b79176bc19b400568a& https://cdn.discordapp.com/attachments/1357216938304213144/1357216939084218399/image.png?ex=67ef6646&is=67ee14c6&hm=98a7fc69babe192c7679854281f4903aa2e84a196377f9e623eee11e96f76d84& https://cdn.discordapp.com/attachments/1357216938304213144/1357216939369566259/image.png?ex=67ef6646&is=67ee14c6&hm=8279c882c0b9c18bbf1b18938e04d1aebfe810bb20dc2914db0a515874c07aba&

Hi there! 👋 I see you're having an issue with your concurrency lines. I'm unable to check your specific account status or make direct changes to your concurrency lines. However, I can help explain how concurrency lines typically work and suggest some troubleshooting steps. Based on the images you've shared, I can see you've purchased concurrency lines twice: - On April 1st: 25 concurrency lines (prorated for 29 days) for $250, covered by Vapi Credits - On April 2nd: Another 25 concurrency lines (prorated for 28 days) for $233.33, also covered by Vapi Credits According to the [documentation](https://docs.vapi.ai/billing/billing-limits), concurrency lines should be provisioned after purchase to increase your limit beyond the default of 10 simultaneous calls. When you purchase additional lines, they should be added to your account. However, there are some [known issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328845842018340968) where users have reported that concurrency lines weren't correctly provisioned after purchase. In some cases, Vapi support had to manually reset or adjust the limits. Here are some troubleshooting steps you can try: 1. Check if there are any "in-progress" calls that might be incorrectly occupying your concurrency pool. According to [support discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334236814705299519), API downtime can sometimes cause calls to remain "in-progress," occupying your concurrency limit. 2. Wait 5-10 minutes before making calls, as suggested in [troubleshooting guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334111884315725845). 3. Contact Vapi support with your organization ID (which you've already provided) and the payment details (which you've shared in the images). They may need to manually reset your concurrency limit.

checking if this is resolved/solved for you?

not solved

@hackett could you try now the concurrency limit has been updated. Let me know how it goes for you