Hey everyone, does anyone know if the Vapi Assistant can detect and capture inputs from the caller’s dialpad? Thanks! 😊

Hi there! 👋 I can definitely help with your question about Vapi Assistant detecting dialpad inputs! Yes, Vapi Assistant can detect and capture inputs from the caller's dialpad through the

dtmf

function. According to the [documentation](https://docs.vapi.ai/tools/default-tools), Vapi voice assistants are equipped with this function to capture Dual-Tone Multi-Frequency (DTMF) signals, which are the tones generated when a user presses keys on their phone's dialpad. To enable this functionality, you need to add the

dtmf

tool to your model's

tools

array in your assistant configuration, like this:

json
{
  "model": {
    "provider": "openai",
    "model": "gpt-3.5-turbo",
    "messages": [
      {
        "role": "system",
        "content": "You are an assistant at a law firm. When you hit a menu, use the dtmf function to enter the digits."
      }
    ],
    "tools": [
      {
          "type": "dtmf"
      }
    ]
  }
}

However, I should mention that according to [user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336445863404372018), the dial keypad function has exhibited some instability and may not be working as expected. Some users have found alternative approaches more reliable, such as: 1. Using IVR navigation and then transferring the call to Vapi 2. Using Twilio Flex for IVR navigation before transferring to Vapi 3. Using webhooks instead of the Vapi module directly Is there anything specific you're trying to implement with dialpad inputs that I can help with further? Sources: - [Default Tools Documentation](https://docs.vapi.ai/tools/default-tools) - [Function Calling Documentation](https://docs.vapi.ai/assistants/function-calling) - [Discord Thread 1336445863404372018](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336445863404372018)

checking if this is resolved/solved for you?