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# support
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Hi there! I see you're encountering the "This area code is currently not available" error in Vapi. Unfortunately, I can't determine which specific area code you're trying to use or directly fix the availability issue in the system. However, I can help explain why this might be happening and suggest some troubleshooting steps! ## Why This Error Occurs This error typically appears due to a few reasons: 1. **US Numbers Only**: According to the [Vapi documentation](https://docs.vapi.ai/free-telephony), Vapi primarily supports US phone numbers and area codes. As stated in their docs, "Currently, only US phone numbers can be directly created through Vapi." 2. **Specific Area Code Limitations**: Even within the US, certain area codes might not be available. This could be because: - Vapi acts as a number reseller and is subject to restrictions imposed by the telephony company - The specific area code inventory might be depleted temporarily 3. **Canadian Area Codes**: Users have specifically reported this error when trying to use Canadian area codes like 514, 438, and 263, as mentioned in [Discord discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338522997073510420). ## Possible Solutions Here are some steps you can try: 1. **Try a Different US Area Code**: If you're flexible with the area code, try selecting a different US area code through the Vapi dashboard. 2. **Consider Importing Numbers**: According to [Vapi's documentation](https://docs.vapi.ai/phone-calling), you can import numbers from other providers like Twilio. This might be a good workaround if you need a specific area code that's not available directly through Vapi. 3. **SIP Trunking Option**: For non-US numbers, Vapi suggests using SIP trunking with providers like Twilio. There's a guide available at [Vapi's SIP documentation](https://vapi.notion.site/SIP-104008c8393f80feaeb7de8ca19565ed).
4. **Check Twilio Configuration**: If you're already using Twilio, ensure the webhook is correctly pointing to Vapi's server by checking your Twilio dashboard under "manage numbers." If these solutions don't work, you might want to contact Vapi support at support@vapi.ai with your organization ID and a detailed description of the issue. They can provide more specific assistance for your situation. Is there anything specific about these solutions you'd like me to explain further? Sources: - [Vapi Documentation Free Telephony](https://docs.vapi.ai/free-telephony) - [Discord Discussion Canadian Area Codes](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338522997073510420) - [Vapi Documentation Phone Calling](https://docs.vapi.ai/phone-calling) - [Vapi SIP Documentation](https://vapi.notion.site/SIP-104008c8393f80feaeb7de8ca19565ed)
I understand how frustrating this error can be when you're trying to set up your phone numbers. Based on the information you've shared, I've gone ahead and escalated your issue to our support team who can look into the specific area code availability and help resolve this for you. A support specialist will be able to: - Check the exact inventory status for your desired area code - Provide more specific guidance based on your particular setup - Help implement one of the workarounds if needed In the meantime, if you could share which specific area code you're trying to use, that would help the support team address your issue more quickly when they reach out. The team will contact you directly to follow up on this issue. Thanks for your patience! 🙏
k
Thank you for reaching out to us. We've received your message and will get back to you as soon as possible.
Hi, checking if this is resolved/solved for you?
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