Transcriber is Defaulting to English and Not saving the changes when switched to some other language

Hi there! 👋 I understand you're having issues with the transcriber defaulting to English and not saving changes when switched to another language. I don't have enough information about your specific setup to determine exactly why the changes aren't being saved. However, I can help with several potential causes and solutions for the transcriber defaulting to English. ## Potential Causes There are several reasons why your transcriber might be defaulting to English: 1. **Model Limitations**: If you're using the Nova-3 model, it only supports English ('en' and 'en-US') according to [documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341463939246198784). For other languages, you'll need to use Nova-2 or Nova-2-general. 2. **Incorrect Configuration**: The language settings might not be correctly configured for your desired language. Double-check your language and accent settings in the Vapi configuration. 3. **Code Switching Issues**: If you're using Deepgram, its code switching feature only works for English and Spanish according to [their documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1308120552140964034). ## Troubleshooting Steps Here are some steps you can take to resolve the issue: 1. **Verify Language Settings**: Ensure that the language settings are correctly configured for the languages you want to transcribe. 2. **Switch Transcribers**: Try different transcribers. Some users have resolved similar issues by switching from Deepgram to Azure or Talkscriber. 3. **Use the Right Model**: If using Nova-3, switch to Nova-2 or Nova-2-general for non-English languages. 4. **Check Browser Issues**: Clear your browser's cache and cookies, disable extensions, or try a different browser. 5. **Update SDK**: Consider updating the SDK to the latest version if you're using an older version.

im using Nova2 model

@Intelli The Transcriber language is now fixed and deployed to PROD. It should save as expected now.

@Arvind its not fixed..if u go to another agent and come back to the one facing the problem it resets to english

same ... even after refresh and logout

@Sahil @Arvind any updates?

@Intelli @Sven Taking a look

try change to google or openai ... save and then change back to deepgram... that worked for me ... kinda ... the agents responses are whacky still but the language remains changed

same here, nothing changed

Hi @Enyedi Péter, try change to google first then save at least 2 times until the rocket in the "Publish" button disappears and doesnt come back... then change to your provider of choice and choose your desired language and save ... and dont forget to hit the "Publish" button until the checkmark stays within the button. That worked for @Intelli too.

thank you, I am trying to do that, but fully when will the problem get fixed?

@Arvind and @Sahil are on it. Who knows when but at least somebody takes / took care of it

it didn't work

which provider are u using?

deepgram nova 2 hu

like intelli and i ... plz try to refresh first. then choose google as a provider and hu as language. then hit "Publish" and take a close look at the icon within the button give it some time a few seconds ... if the rocket comes back hit the button again until the white checkmark remains within the button. if it does so, refresh again to see if the changes remain on google... if so repeat the process with deepgram, choose nova 2 and hu and hit the button until the checkmark stays ... remember ... give it 2 to 3 seconds if its not changing to a rocket try refreshing the page to check if the changes are saved. Good luck ... let me know how it went

Yes, taking a deeper look into this. Some transcriber configs were updated.

@Arvind Agents working reliably again ... thanks for your effort

It's all good again

Marking this ticket as Solved ✅