@Pigeon @Sven @Vapi Please my Voice agent is only saying the first message. Then continues with my idle message till it hangs up call even when I keep saying words and screaming. Please help my clients is angry 😡😡😡

Hi there! I understand how frustrating it can be when your voice agent isn't working properly, especially when it's affecting your clients. Let's get this fixed! 🛠️ I can definitely help you troubleshoot why your VAPI voice call agent is only saying the first message and then defaulting to the idle message until hanging up, even when you're speaking. ## Initial Troubleshooting Steps First, let's check some basic issues that could be causing this problem: 1. Check for network issues - Ensure you have a stable connection as network delays can cause the agent to not properly receive input [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788). 2. Review recent configuration changes - Confirm if you've recently changed any settings in your VAPI agent's configuration [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788). 3. Check the transcriber - This could be a "deafness bug" where the agent doesn't hear anything. Try changing the transcriber from Deepgram to alternatives like Whisper, Gladia, or Azure [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343612796717371393). ## Configuration Settings to Review Several settings could be affecting your agent's behavior: 1. Idle message configuration - Check your

messagePlan

settings, particularly: -

idleMessages

-

idleMessageMaxSpokenCount

-

idleTimeoutSeconds

[source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333783762579755020) 2. Silence timeout settings - Review

silenceTimeoutSeconds

,

responseDelaySeconds

, and

llmRequestDelaySeconds

[source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332286268805087272).

hey, my condolences, its a bug ... vapi devs are on it, but we all have to suffer thru this ... just another case of "dont fix it if its not broken"

The workaround doesnt work

sh!t ... thanks for trying

Thank you Sven for responding it eans alot to me right now

sell it to your client as: A failure of one of the systems components. not your fault. it would have happend with or without you but with you he has somebody who takes responsibility to fix it. ... good luck brother

@Sven Appreciate it! Do ping me if you anything comes up. Will make it a priority to help our beloved discord community out! 😄

Is there anything I must do at my end?

Just refresh the page. Make the necessary transcriber updates and publish them to see your changes reflect on the Assistant.

Thank you @Arvind I would try it out once I get on my PC

@OgagaPengist If it is not working right away: plz try to refresh first. then choose google as a provider and your language. then hit "Publish" and take a close look at the icon within the button give it some time a few seconds ... if the rocket comes back hit the button again until the white checkmark remains within the button. if it does so, refresh again to see if the changes remain on google... if so repeat the process with deepgram, choose nova 2 and your language and hit the button until the checkmark stays ... remember ... give it 2 to 3 seconds if its not changing to a rocket try refreshing the page to check if the changes are saved. Good luck ... let me know how it went

@Sven bless you man. I would be back here soon

does the language save?

i am using deepgram

did the language save?

cool ok ... did you send the language parameter in the payload?

How do you mean. I dont know how.

do you use assistant overrides or do you create an assistant?

All I did is set up the assistant. opy the id and run a get request to get it json. and use that for transient on make

you talked about transient

Yes...

so you created an assistant via the dashboard and want to push in the variable via make correct?

Yes correct

What your HTTP request should look like is this https://cdn.discordapp.com/attachments/1357719654193168619/1358020386595410081/assistant-overrides-vapi.mp4?ex=67f2528a&is=67f1010a&hm=b052fdd5d422b60441eec3d7a5f61366bcb4da37e5cd820417fbeb1968f22e67&

I would be doing both

this is for outbound

Yeah I did that

what does your HTTP request look like?

I used assistant not assistantid because i made the assistant into a json object

weird

Very weird. Even inbound is not listening either

yea

Okay.... @Sven what are the alternatives i have if i dont want to use a transient assistant

do you use twilio or vonage

I use telnyx

ok ... i dont have any experience with them ... but you said by talking via the dashboard it works and your call logs mentioned webhook rejections by the server which in this case would be a telnyx server right? ... so i would assume the cause of the error there

You have a point

i use twilio and it works ... i dont have experience with vonage either

And when i played the audio record from the call i could only hear the asisstant and with lots of noise nothing from my voice

ouch

I would set up my own twilio and get a number and use it to try things out

sounds like a plan

@Sven whether this finally works or not I must say you have being heven sent

checking if this is resolved/solved for you?

@Shubham Bajaj yes