Call logs stuck on Loading page. I've tried vpn and 2 different internet connections. No luck. Stuck for an hour and still going. I already cleared the cookies and cache in the site.

Hi there! Sorry to hear you're having trouble with the call logs loading page. 👋 I understand that you've already tried using a VPN, different internet connections, and clearing cookies and cache, but the logs are still stuck loading for over an hour. While I can't pinpoint the exact cause for your specific situation, I can definitely help with some troubleshooting steps based on similar issues others have experienced. Here are some potential causes and solutions for your call logs not loading: ## Potential Server-Side Issues * There might be an [intermittent issue with the Vapi service or a specific problem in the processing pipeline](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1321375442644762625) * A [database outage affecting Supabase](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334001638876250233) (which Vapi may rely on) could impact call logs * Some users have reported [approximately 50% of calls not generating logs](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334154920214921238), with the status showing as "unknown" ## Additional Troubleshooting Steps 1. Try a different browser or incognito/private window - This can help rule out browser-specific issues 2. Disable browser extensions - Some extensions might interfere with the dashboard functionality 3. Check the Vapi status page for any [ongoing service disruptions](https://docs.vapi.ai/changelog/2024/12/10) that might be affecting call logs ## Next Steps If the issue persists after trying these steps, it's recommended to [contact Vapi support](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334280135683084328) with specific details of the issue, including timestamps, so they can investigate further. Is there anything else about this issue you'd like me to help clarify? Sources:

Hi, buggy UI atm... issue is known by vapi and devs are on it: @Sahil just posted an update at https://discord.com/channels/1211482211119796234/1357671691412836432/1357729583788724365

Fixed

not yet ... do i have to wait a specific time before the fix is in effect?

Thank you for reaching out to us. We've received your message and will get back to you as soon as possible.

Resolved for me. Around 30 minutes after this post. Thank you!

Marking this ticket as Solved ✅