You are down, guys. Are you working on it?
# supporta
august
04/04/2025, 3:55 PMThe services not avaible at this moment, please try again later
v
Vapi Support Bot
04/04/2025, 3:56 PMHi there! I understand how frustrating service outages can be.
I don't have real-time information about the current status of Vapi on April 4, 2025, but I can definitely help you find out what's happening and what you can do.
For the most up-to-date information on Vapi's service status, I'd recommend checking the [Vapi status page](https://status.vapi.ai/). According to the information I found, this is the best place to get current information about any outages or service disruptions. You can also subscribe to updates from this page to get notified about any downtime or issues with Vapi services.
Based on past incidents, Vapi typically addresses service outages by:
- Actively investigating and addressing specific user-reported issues
- Checking internal systems and reviewing server logs
- Addressing database outages (some past issues were related to Supabase availability)
- Clearing calls from the concurrency pool when there are "over concurrency limit" errors
- Providing troubleshooting steps to affected users
If you need additional assistance, you can contact Vapi support at +16054440129 or email [support@vapi.ai](support@vapi.ai).
Is there anything else I can help you with regarding this issue?
Sources:
- [Discord thread about Vapi status](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289)
- [Discord thread about database outages](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180)
- [Discord thread about user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333797946440941639)
- [Discord thread about support contact](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434)
Vapi Support Bot
04/04/2025, 3:57 PMHi there! I understand how frustrating service outages can be. 😓
I don't have real-time information about the current status of Vapi on April 4, 2025, but I can help you find out what's happening and what you can do.
For the most up-to-date information on Vapi's service status, I'd recommend checking the [Vapi status page](https://status.vapi.ai/). According to the information I found, this is the best place to get current information about any outages or service disruptions. You can also subscribe to updates from this page to get notified about any downtime or issues with Vapi services.
Based on past incidents, Vapi typically addresses service outages by:
- Actively investigating and addressing specific user-reported issues
- Checking internal systems and reviewing server logs
- Addressing database outages (some past issues were related to Supabase availability)
- Clearing calls from the concurrency pool when there are "over concurrency limit" errors
- Providing troubleshooting steps to affected users
If you need additional assistance, you can contact Vapi support at +16054440129 or email [support@vapi.ai](support@vapi.ai).
Is there anything else I can help you with regarding this issue?
Sources:
- [Discord thread about Vapi status](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289)
- [Discord thread about database outages](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180)
- [Discord thread about user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333797946440941639)
- [Discord thread about support contact](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434)
s
Sven
04/04/2025, 3:57 PM@Sahil just posted an update at https://discord.com/channels/1211482211119796234/1357671691412836432/1357729583788724365
v
Vapi Support Bot
04/04/2025, 3:57 PMHi there! I understand how frustrating it can be when services are down. 😓
I'm unable to provide real-time information about whether the team is currently working on this specific outage on April 4, 2025. However, I can help you with how to check the current status and what typically happens during outages.
For the most up-to-date information on Vapi's service status, I'd recommend checking the [Vapi status page](https://status.vapi.ai/). According to the information I found, this is the best place to get current information about any outages or service disruptions. You can also subscribe to updates from this page to get notified about any downtime or issues with Vapi services.
Based on past incidents, Vapi typically addresses service outages by:
- Actively investigating and addressing specific user-reported issues
- Checking internal systems and reviewing server logs
- Addressing database outages (some past issues were related to Supabase availability)
- Clearing calls from the concurrency pool when there are "over concurrency limit" errors
- Providing troubleshooting steps to affected users
If you need additional assistance, you can contact Vapi support at +16054440129 or email [support@vapi.ai](support@vapi.ai).
Is there anything else I can help you with regarding this issue?
Sources:
- [Discord thread about Vapi status](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289)
- [Discord thread about database outages](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180)
- [Discord thread about user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333797946440941639)
- [Discord thread about support contact](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434)
Vapi Support Bot
04/04/2025, 3:58 PMHi there! I see you're experiencing issues with Vapi being down. 😓
I don't have real-time information about whether the team is currently working on this specific outage, but I can help you understand what typically happens in these situations.
Based on past incidents, the Vapi team typically addresses service outages by actively investigating user-reported issues, checking internal systems, reviewing server logs, and addressing any underlying causes like database outages. According to the [information I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289), they work to resolve these issues as quickly as possible.
For the most up-to-date information, I'd recommend checking the [Vapi status page](https://status.vapi.ai/) which provides current information about any service disruptions. You can also subscribe to updates from this page to get notified about any downtime or issues.
If you need immediate assistance, you can contact Vapi support at +16054440129 or email [support@vapi.ai](support@vapi.ai) as mentioned in their [support documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434).
Is there anything else I can help you with regarding this issue?
Sources:
- [Discord thread about Vapi status](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334159219649417289)
- [Discord thread about database outages](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180)
- [Discord thread about user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333797946440941639)
- [Discord thread about support contact](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333747605628391434)
Vapi Support Bot
04/04/2025, 3:59 PMI've just escalated your query to our support team so they can provide you with real-time information about the current outage. 🚨
While I can provide general information about how we typically handle outages, I can see you need specific details about whether the team is actively working on this particular issue right now. Our human support agents have direct access to our internal systems and can give you the most up-to-date status.
I notice another user mentioned that Sahil posted an update - our support team will be able to confirm the latest information about the outage and any ongoing efforts to resolve it.
Someone from our team will get back to you as soon as possible. In the meantime, if you need immediate assistance, you can also call our support line at +16054440129.
Thanks for your patience while we work to resolve this issue! 👍
s
Sahil
04/04/2025, 4:25 PMFixed
s
Sven
04/04/2025, 4:32 PMnot yet ... do i have to wait a specific time before the fix is in effect?
a
august
04/04/2025, 4:33 PMhttps://status.vapi.ai shows the opposite
s
Sven
04/04/2025, 8:17 PM@Arvind Agents working reliably again ... thanks for your effort
k
Kyle Brunker
04/06/2025, 11:51 AMThank you for reaching out to us. We've received your message and will get back to you as soon as possible.
Kyle Brunker
04/06/2025, 11:57 AMHi, checking if this is resolved/solved for you?