Hello On Call ID : 07bd0e64-42c8-4483-9174-a19170cdb8fb I get the message from the first assistant, I answer, get transferred, and according to the logs, I get the second assistant to respond, but I don't hear anything, and after a while the call hangs up. I can't seem to understand where the issue occurs because the logs are incomplete, no messages, just the Logs.

Hi there! 👋 I'm sorry to hear you're experiencing issues with call hangups during assistant transfers. Unfortunately, I can't determine the exact cause for your specific call ID without complete logs. However, I can definitely help you understand potential causes and provide troubleshooting steps for this type of issue. ## Potential Causes for Call Hangups During Assistant Transfers There are several common reasons why calls might hang up during assistant transfers in Squad: 1. **Assistant Configuration Issues**: - The "phone-call-control" server event might be enabled on your assistant. According to [Discord discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335869152535121960), this can prevent call transfers from executing correctly. - Your squad members might not have destinations properly configured, which results in no transfers as mentioned in [Discord](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339776555639115776). 2. **Transfer Function Issues**: - The assistant may not be triggering the transfer call function correctly, leading to premature call termination. - The logs might show "No transfer destination returned" error as noted in [Discord discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336644455582928906). 3. **Network and Telephony Issues**: - Network delays or unstable connections can cause call hangups. - There might be a failure in the handshake between the telephony system and Vapi. ## Troubleshooting Steps Here are some steps you can take to troubleshoot this issue: 1. **Review Squad Configuration**: - Verify your squad configuration, including how squad members are set up and the destinations specified. - Ensure squad config members have destinations configured, connecting root assistants to other assistants. 2. **Check Assistant Settings**:

Thank you for reaching out to us. We've received your message and will get back to you as soon as possible.

Not yet, I'm having transcription issues at the moment so my greeting assistant can't understand what I'm saying anymore.

@Ouranos 🔵 09:44:52:855 Transferring Assistant to { "type": "assistant", "assistantName": "Book Passage", "message": "Let me connect you with our book passage reader.", "description": "Transfer to book passage assistant", "transferMode": "rolling-history" }... 🔵 09:44:52:860 Say Request...109 (say: "We shall identify a page from a book. You will need to give us a hint to do this correctly. Shall we proceed?", interruptible: true, audio: false, endCallOnError: true, addToModelOutput: true, endCallAfterSpoken: false) 🟡 09:44:52:867 Couldn't Complete Say Request { "task": { "content": "We shall identify a page from a book. You will need to give us a hint to do this correctly. Shall we proceed?", "endCallOnError": true, "interruptible": true }, "error": {} } 🟡 09:44:52:865 Couldn't Get Speech For hume:aeaaf1f8-fe31-49ae-893d-c744e5207bc2:octave:16000:6e1ea6c9206e058fb5274ef1497decb078a1d060dde4b09de022f25c20677b36, "We shall identify a page from a book. You will need to give us a hint to do this correctly. Shall we proceed?" 🟡 09:44:52:864 Couldn't Generate Speech. Voice: { "provider": "hume", "voiceId": "aeaaf1f8-fe31-49ae-893d-c744e5207bc2", "model": "octave", "isCustomHumeVoice": false, "chunkPlan": { "enabled": true, "minCharacters": 30, "punctuationBoundaries": [ "。", "，", ".", "!", "?", ";", "،", "۔", "।", "॥", "|", "||", ",", ":" ], "formatPlan": { "enabled": true, "formattersEnabled": [ "markdown", "asterisk", "newline", "colon", "acronym", "dollarAmount", "email", "date", "time", "distance", "unit", "percentage", "phoneNumber", "number" ], "numberToDigitsCutoff": 2100, "replacements": [] } }, "fallbackPlan": {"voices": []}, "inputMinCharacters": 30, "inputPunctuationBoundaries": [ "。", "，", ".", "!", "?", ";", "،", "۔", "।", "॥", "|", "||", ",", ":" ], "inputPreprocessingEnabled": true, "inputReformattingEnabled": true }

checking if this is resolved/solved for you?

Sorry not yet, I need to troubleshoot a bit further, I recently realized that my calls where getting a ton of noise, and I think it might be telnyx related, so I need to make sure that isn't just messing things up

Hey Ouranos, please let me know if I can help you further. Until then, I'm closing this again.