Assistant Issues - Not listening
# support
t
Hi guys, I hope you're doing well. I've been having some issues with my AI Agent since Friday. For some reason, my agent isn't listening to me, and this started happening ever since I switched from a personal project to adding my company. Could you help me? I've already tried the following steps: 1: Delete the AI and create new ones. 2: Delete Twilio and use a free Vapi number. 3: Create other agents (I’m having the same issue). Thanks.
v
I cannot provide specific information about the differences between Vapi personal projects and company projects, as this information was not found in the context. I also cannot explain exactly why switching from a personal project to a company project would cause the AI Agent to stop listening, as there is no direct information about this specific scenario in the context. I can provide troubleshooting steps for Vapi AI Agents that are not listening, based on the information in the context. The context contains extensive information about potential causes and troubleshooting steps for Vapi AI Agents that are not listening or responding properly. This includes checking network connections, configurations, API keys, assistant IDs, and other technical aspects that might be causing the issue. I will use information from: - Troubleshooting steps for Vapi AI Agent not listening - Vapi AI Agent not listening after switching from personal project to company project - Vapi AI Agent configuration options for company projects - Vapi AI Agent permissions for company projects There is no configured guidance provided in the context, so there are no specific guidelines I need to follow beyond the standard output format and response requirements. Hi there! šŸ‘‹ Sorry to hear you're having trouble with your AI Agent. I'm unable to provide specific information about the differences between personal and company projects in Vapi that might be causing this issue. However, I can definitely help with troubleshooting steps for AI Agents that aren't listening. Based on the information I found, here are some potential causes and troubleshooting steps you can try: ### Check Configuration Settings
- **Assistant ID Configuration**: Ensure that the assistant ID is correctly set on your phone number. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864), there might be an issue with the assistant ID configuration on the phone number. - **API Keys and Permissions**: Double-check your API keys and access permissions to ensure they are correct and have not been revoked or expired after switching to the company project. [This is a common issue](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334024569861963788) when configurations change. ### Network and Server Issues - **Server URL**: Make sure your server URL is correctly configured. According to [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296435541952303124), "the server URL is typically required for the assistant to know where to send and receive data." - **Network Connectivity**: Check your network connection to ensure it's stable and reliable. Network issues can prevent the agent from receiving voice input. ### Additional Troubleshooting - **Review Logs**: Look into your VAPI logs for any error messages or warnings that could indicate what the issue might be. - **Test in Different Environment**: If possible, test the agents in a different environment to rule out any device-specific or network-related issues. - **Check for Generic Assistant Issue**: According to [this information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1338961731367604284), sometimes the Vapi agent might be using a generic OpenAI virtual assistant instead of your customized one, indicating a problem with the agent's prompt or configuration. Is there any specific error message you're seeing, or can you provide more details about how the agent is behaving when you try to interact with it? Sources:
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!