so if it's longer than timeout seconds, it ends the call even when the customer didn0t have the time no answer the question

Hi there! 👋 I understand your concern about the first message being considered "silence" and causing premature call termination. While I don't have specific information about why the first message is being treated as silence, I can definitely help with adjusting timeout settings to prevent premature call termination. According to the [documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339941602872918068), Vapi has several timeout settings that can be configured to prevent calls from ending too quickly: 1. Adjust the

timeoutSeconds

setting - This property in the Vapi

Server

class has a default value of 20 seconds and can be set anywhere between 1 and 120 seconds. Increasing this value would give your customers more time to respond. 2. Configure

silenceTimeoutSeconds

- This setting affects how long the system waits for speech before taking action. If it's set too low, it could cause premature call termination when customers don't speak immediately. 3. Modify

machineDetectionSilenceTimeout

- This parameter (currently set to 6000 milliseconds or 6 seconds) determines how long the system waits before considering silence as the end of speech. Increasing this value might help in your situation. For your specific issue, I'd recommend: - Increasing the

timeoutSeconds

setting to give customers more time to respond - Reviewing your endpointing configuration, as [Vapi uses audio-text models](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1344633027925377064) to determine when a user has finished speaking - Checking if you have custom silence timeout messages configured that might be affecting behavior You can also use custom endpointing rules to instruct the pipeline to pause for user input for a specific duration, ensuring your assistant doesn't respond prematurely. Is there anything specific about these timeout settings you'd like me to explain further? Sources:

yes, but why the first message is considered siklence from the customer? it should be considered as firstmessage, obviously the customer isn't talking in that time. i notices that last week i uses even longer firstMessage phrases but din't face this problem, thank you

Hey, Could you rephrase your issue I couldn't understand and possibly share an example so I can understand better? Also, please share the call ID so I can continue my investigating further.

so, when the agent says the first message, it completes all the message. if this message is larger than 15 seconds, and the timeout silence is set to 15 seconds, when it ends the message, it reaches the 15 seconds, so the customer cannot even say anithing: - asistant start message and say the first - 15 seconds passes - when the customer want to say something, the timeout limit is already reached, so the call ends itself

Your calls have been shared with the team for investigation. I'll let you know once I get any updates.

hello! thank you very much, i saw a couple of tests and i think it's ok now, thank you

awesome.