I can't make outbound calls
# support
j
How can I make outbound calls? It not working for me? #1211483291191083018
v
Hi there! 👋 I see you're having trouble making outbound calls with Vapi. I don't have specific details about your particular setup or the exact error you're encountering, but I can definitely help with the general process of making outbound calls and some common troubleshooting steps. Here's how to make outbound calls with Vapi: ## Basic Steps for Making Outbound Calls According to the [outbound calling documentation](https://docs.vapi.ai/quickstart/phone/outbound), you need to: 1. Create an Assistant - First, create an assistant and instruct it on how to conduct itself during the call 2. Get a Phone Number - You can either import existing numbers or create a free one through Vapi - Create a free phone number through the dashboard or use the
/phone-numbers
endpoint - Alternatively, import your own number from Twilio using the dashboard or the
/phone-numbers/import
endpoint 3. Make the Call - Use the
/call/phone
endpoint to initiate the call, setting your assistant as the dialer and specifying the destination phone number ## Common Issues & Troubleshooting If you're experiencing problems, here are some common issues and solutions: ### Account and Number Limitations - Vapi's free phone numbers can only call US numbers - There's typically a limit of 10 outbound calls per day with Vapi numbers - Check if you've reached your concurrency limit for simultaneous calls ### Configuration Issues - Ensure your API key is correct in all requests - If using Twilio numbers, verify your Twilio account has the necessary permissions and is in good standing - Check that your Twilio credentials (Account SID and Auth Token) are correct ### SIP Trunk Configuration - If using SIP trunking, ensure the SIP trunk is correctly configured with the proper Credential ID, IP/Port, and Authentication details - Verify that SIP Register is enabled with the correct Domain and Realm ### Geographic Restrictions
k
Firstly, create an Assistant Get a Phone Number: we can either import existing numbers we own, or create a free one through Vapi Call Your Number: we will set our assistant as the dialer, set the destination phone number, then make the call @JRX7

https://youtu.be/xMjTHCBCSbI?si=nySeRNQvRAOSOAZiâ–¾

s
checking if this is resolved/solved for you?