Assistants Settings suddenly reset.
# supports
Shaneng
04/07/2025, 8:29 PMI was in a middle of bulk calling when my assistant settings were reset randomly. Lost a lot of minutes, paid my telephony company and lost possible leads due to this. Please tend ASAP.
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Vapi Support Bot
04/07/2025, 8:31 PMHi there! I'm sorry to hear about the unexpected reset of your assistant settings during bulk calling. That sounds frustrating, especially with the lost minutes and potential leads.
I'm unable to determine exactly why your settings reset specifically during bulk calling, as I don't have information about a direct connection between bulk calling and settings resets. However, I can definitely help with understanding potential causes and solutions.
According to the information I found, there are several possible reasons why your assistant settings might have reset:
1. System errors or update rollbacks - According to [Discord discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336235351458713621), "While it's not a common occurrence, it can happen due to various reasons such as system errors, update rollbacks, or sync issues with version control systems."
2. API patch issues - If you're using the API, changes made through the patch assistant API could affect settings, especially with nested model properties. The [Discord thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334944779850485790) mentions that "Due to the second-level nesting, the patch does not verify properties such as the system prompt temperature, resulting in the overwriting of all remaining properties."
3. Assistant ID configuration issues - There might be an issue with the assistant ID configuration on your phone number. According to [this source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864), it's important to "ensure that the assistant ID is correctly set on your phone number."
To restore your settings, you can:
1. Restore from backup if available - If you have a backup of your assistant configuration, this is the recommended approach.
Vapi Support Bot
04/07/2025, 8:31 PM2. Use the API - You can retrieve your current configuration using the GET /assistant/:id endpoint and update it using the PATCH Update Assistant endpoint.
3. Recreate settings manually - If necessary, you may need to recreate your system prompt and other settings from scratch.
To prevent this from happening again, consider:
1. Creating regular backups of your assistant configurations
2. Verifying API requests if you're using the API to ensure they're correctly formatted
3. Checking assistant ID configuration on your phone number
4. Reviewing recent changes to identify potential causes
Would you like more specific information about any of these solutions or troubleshooting steps?
Sources:
- [Discord discussion about system errors](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336235351458713621)
- [Discord thread about API patch issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334944779850485790)
- [Discord source about assistant ID configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336652401733668864)
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Shaneng
04/07/2025, 8:34 PMUpdate: Tried setting up the assistant again. This time, it wont save my settings
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KONI
04/07/2025, 10:00 PMsame issue here
KONI
04/07/2025, 10:00 PMi think of a general bug
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Sahil
04/07/2025, 10:40 PMchecking if this is resolved/solved for you?
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Shaneng
04/08/2025, 2:13 PMI'll try it out today.
Shaneng
04/08/2025, 2:18 PMNope. Still won't save my assistant set up..
Shaneng
04/08/2025, 3:55 PM@Vapi updates on this bug please
Shaneng
04/08/2025, 7:30 PM@Vapi @Shubham Bajaj
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Sahil
04/10/2025, 9:54 PMlooking into it.
Sahil
04/10/2025, 9:55 PMHey Shaeng, the UI bugs have been fixed now you can continue using VAPI safely and I'm really sorry for a bad experience let me know the credits which have been lost because of VAPI. Really happy to do the compensate I know it doesn't sound good but this is what I can help you out with as of now.
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Shaneng
04/10/2025, 10:08 PMI'm no longer sure how many minutes that was. Im gonna try to track.
Shaneng
04/10/2025, 10:08 PMThanks 🌸
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Sahil
04/11/2025, 12:50 AMJust share the approximate number. I will do the update and also share your Org ID.