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Urgent - function calls suddenly stopped working
# support
b
A short time ago all function calls across all of our agents have completely stopped working. I can find no announcements or outage reports but it’s consistent across more than 7 agents. Our AI agent is going live in 6 hours as a voice agent guide for an expo of 12,000. We URGENTLY need this resolved. Thank you!
t
seems like there's a shortage
outage*
im seeing transcripts not workign as well
v
Hi Blair! I understand you're in an urgent situation with function calls not working across multiple agents and a critical deadline approaching. Let me help you troubleshoot this issue right away! 🚨 Unfortunately, I can't determine the exact cause of your specific issue without more details like call IDs and error logs. However, I can definitely provide you with comprehensive troubleshooting steps based on similar issues other users have experienced. ## Quick Initial Checks: 1. **Check Internet Connection**: Ensure you have a stable connection [according to troubleshooting guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355). 2. **Refresh/Restart**: Try refreshing your browser or restarting the application [as suggested in support threads](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334001638876250233). 3. **Recent Changes**: Review any recent changes to your code or configurations that might have affected function calls [as recommended in troubleshooting steps](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518). ## Recent Outages That Could Be Related: There have been several recent issues reported that might be related: - **OpenAI Key Issues**: Some users found that removing their OpenAI key from the account fixed function call problems [according to this report](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339419538227200104). - **Call Forwarding Issues**: Several users reported problems with call forwarding functions [as noted here](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339614362742165606). - **Supabase Outages**: There were database outages related to Supabase that affected function calls [as documented here](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334001638876250233). ## Deeper Troubleshooting:
1. **Check Logs**: Review API request and error logs to identify specific errors [as recommended in troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358). 2. **Vapi Dashboard**: Navigate to the calls page on the Vapi dashboard to find call IDs for investigation [according to support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340404440892444742). 3. **Configuration Review**: Verify the configuration of completion messages and the assistant's logic [as suggested here](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334114042876264518). 4. **Model Settings**: Try setting model temperature between 0 and 0.3, or consider using gpt-4o [based on user experiences](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341663336621674558). ## Potential Quick Fixes: 1. **Remove OpenAI Key**: Some users resolved similar issues by removing their OpenAI key from the account, even if the key is valid [according to this report](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339419538227200104). 2. **Check Knowledge Base**: If using a knowledge base, try removing it temporarily as it might be causing configuration issues [as noted in this thread](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340832089351782563). 3. **Review Tool Configuration**: Check for bugs in tool configurations that might cause function call failures [as mentioned here](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334666797932089405). Would you be able to share any specific error messages or call IDs that might help narrow down the exact cause of your issue? Sources: - [Troubleshooting function calls suddenly stopped working](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355)
k
Please provide your call id
t
@Kings_big💫 its not isolated to one call - its happening to all
b
Yeah it’s across every single one of our Vapi agents
p
76f5e421-c820-4b72-860e-80180fa097b8
k
Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
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