Hello, When we speak with agent we sometime listen second voice(agent) speaking to, how to understand why and avoid this? Agent has girl voice, but another (man) voice was involved Call ID: 335814c3-1701-4a81-9603-57c2f0552802

Hi there! 👋 I understand how confusing it can be when you hear a second voice during your calls with your voice AI agent. I don't have access to the specific details of your call with ID 335814c3-1701-4a81-9603-57c2f0552802, but I can definitely help explain the common causes of this issue and how to prevent it from happening. ## Why You Might Be Hearing a Second Voice There are several potential reasons why you might be hearing a second (male) voice when your agent should have a female voice: 1. **Voice Changing Mid-Call**: According to information I found, the AI agent's voice may change mid-call due to configuration issues or glitches. In one documented case, a voice changed to a different gender at a specific timestamp during the call [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341441918831431680). 2. **Voice ID Issues**: Problems with voice IDs can lead to the wrong voice being used. This could happen if there's a glitch causing multiple entries of the same voice or synchronization issues [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334563312762880085). 3. **Fallback Voice Configuration**: The system might be configured to switch to a different voice under certain conditions. Ensure that your system is set up to not fallback to any fallback voice [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335002895736635402). 4. **Voice Distortion/Synthesis Issues**: Voice distortion can occur due to network issues, encoding/decoding errors, or problems with the voice synthesis itself [source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523). ## How to Debug and Fix This Issue Here's how you can use your Call ID to investigate and resolve this problem: 1. **Review Call Information**: Use the Call ID to retrieve detailed information about the call: ```bash

Hey Gev, could you rephrase your ticket description so I can understand it properly? If you can rephrase it with an example, it would be really helpful for me to understand and further investigate to help you out.

Hello, sure, in this call you can see that female voice started, bad then man voice(in bad quality) was involved. https://dashboard.vapi.ai/calls/335814c3-1701-4a81-9603-57c2f0552802

Can you try using other verses to unblock yourself until this issue is resolved?