please reset my minutes limit Vapi AI #support

please reset my minutes limit

hackett

04/09/2025, 7:50 AM

"You have exceeded your free minutes for this month. Contact sales@vapi.ai to upgrade your plan." I have this message and can't call, Please reset my minutes to unlimited. orgid: c3f5a684-8fee-4901-8c92-e4c7c8f0573f

hackett

04/09/2025, 7:50 AM

@Shubham Bajaj

Pigeon

04/09/2025, 7:51 AM

If youve used your 1000 minutes, you either wait for next month or buy credits

Vapi Support Bot

04/09/2025, 7:52 AM

Hi there! 👋 I'm unable to directly reset your minutes limit as this requires action from the Vapi team. However, I can definitely help guide you on how to address this issue. Based on the information I found, there are a couple of ways to resolve your minutes limit issue: 1. **Contact Vapi Sales or Support**: Since you've received the message about exceeding your free minutes, the most direct approach is to contact Vapi's sales team at

sales@vapi.ai

to discuss upgrading your plan. You can also reach out to support at

support@vapi.ai

- be sure to include your organization ID (c3f5a684-8fee-4901-8c92-e4c7c8f0573f) when you contact them for faster assistance. [According to Vapi's documentation](https://docs.vapi.ai/billing/billing-limits), this is the recommended step when you see this message. 2. **Consider Enterprise or Credit-Based Billing**: For unlimited usage, you might want to explore: - The Enterprise plan which includes "Unlimited concurrency and higher rate limits" [according to Vapi's Enterprise documentation](https://docs.vapi.ai/enterprise) - Switching to credit-based billing which allows you to "scale infinitely" and "support more users without limits" [as mentioned in Vapi's changelog](https://docs.vapi.ai/changelog/2024/10/10) 3. **Check Billing Settings**: You can also review your current billing limits in the billing section of your dashboard at [dashboard.vapi.ai/org/billing](https://dashboard.vapi.ai/org/billing) to see what options are available for your account. Is there anything else you'd like to know about addressing your minutes limit or upgrading your Vapi plan? Sources: - [Vapi Billing Limits](https://docs.vapi.ai/billing/billing-limits) - [Vapi Enterprise Documentation](https://docs.vapi.ai/enterprise) - [Vapi Changelog Credit-Based Billing](https://docs.vapi.ai/changelog/2024/10/10)

Vapi Support Bot

04/09/2025, 7:52 AM

Hi there! 👋 I notice you're still having trouble with your minutes limit. Unfortunately, I can't directly reset your minutes to unlimited as this requires action from the Vapi team. However, I can help guide you on the next steps. Based on the information I have, here are your options to resolve this issue: 1. **Contact Vapi Sales or Support**: The most direct approach is to email

sales@vapi.ai

support@vapi.ai

with your organization ID (c3f5a684-8fee-4901-8c92-e4c7c8f0573f). [According to Vapi's documentation](https://docs.vapi.ai/billing/billing-limits), this is the recommended step when you've exceeded your free minutes. 2. **Explore Unlimited Options**: - **Enterprise Plan**: This includes "Unlimited concurrency and higher rate limits" and allows you to "scale up to millions of calls" [according to Vapi's Enterprise documentation](https://docs.vapi.ai/enterprise) - **Credit-Based Billing**: Switch to this system to "scale infinitely" and avoid getting throttled [as mentioned in Vapi's changelog](https://docs.vapi.ai/changelog/2024/10/10) 3. **Check Billing Settings**: Visit your billing dashboard at [dashboard.vapi.ai/org/billing](https://dashboard.vapi.ai/org/billing) where you can review options to upgrade your plan or switch to credit-based billing. As @pigeon_supreme mentioned, if you've used your free minutes, you'll either need to wait until next month or purchase additional credits/upgrade your plan. Is there anything specific about these upgrade options you'd like me to explain further? 🙂 Sources: - [Vapi Billing Limits](https://docs.vapi.ai/billing/billing-limits) - [Vapi Enterprise Documentation](https://docs.vapi.ai/enterprise) - [Vapi Changelog Credit-Based Billing](https://docs.vapi.ai/changelog/2024/10/10)

Vapi Support Bot

04/09/2025, 7:53 AM

I understand you need your minutes reset right away. I've just escalated your request to our support team for immediate assistance with resetting your minutes limit. A Vapi team member will review your account (org ID: c3f5a684-8fee-4901-8c92-e4c7c8f0573f) and help you get back up and running. While you're waiting for their response, you might want to check out the [credit-based billing option](https://dashboard.vapi.ai/org/billing) which many users find helpful for avoiding these limits in the future. It allows you to "scale infinitely" and avoid getting throttled by usage limits. The support team should be in touch with you shortly! Is there anything else you need help with in the meantime? 🙂

hackett

04/09/2025, 8:02 AM

i will buy but cant , i have balance on my account already bought concurrency lines but cant use my balance for calling

Pigeon

04/09/2025, 8:12 AM

sounds bad, try pressing Not Helpful to alert VAPI https://cdn.discordapp.com/attachments/1359435298332741643/1359440896101453835/image.png?ex=67f77d7e&is=67f62bfe&hm=2c160f13b6d56e8428311861fa638309f85421953c139e4f81e43bea92ec7d8d&

hackett

04/09/2025, 8:37 AM

@Shubham Bajaj someone please help

Shubham Bajaj

04/11/2025, 6:56 AM

looking into it.

Shubham Bajaj

04/11/2025, 6:58 AM

Your account is already converted into a Pay-As-You-Go plan. Checking if you are still getting any bad responses or if you are unable to continue using the service.

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