Webhook Logs not showing anything
# supportg
Gilang
04/09/2025, 8:38 AMHi, Is this only me or there's something need to setup. Previously its working and show the Logs
https://cdn.discordapp.com/attachments/1359447343597879458/1359447343824633876/Screenshot_from_2025-04-09_15-17-19.png?ex=67f78380&is=67f63200&hm=a4377b87e0135ae3e5ecbb414b4b28aadbb4c872ba7f7de1df1c2592b0697266&
v
Vapi Support Bot
04/09/2025, 8:40 AMHi there! 👋 I see you're having an issue with your Webhook Logs not showing any data, even though they were working previously.
I don't have enough information to pinpoint the exact cause of your specific issue, but I can definitely help you troubleshoot this problem.
Based on the information I found, here are several common reasons why previously working Webhook Logs might stop showing data:
1. **Configuration Issues**: Your webhook URL might have been changed or contains typos. Double-check that the webhook URL is correctly configured in the VAPI platform [without any typos or omissions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334359490258276362).
2. **Trigger Events Not Occurring**: Confirm that the events you expect to trigger the webhook are actually happening. [If calls are not ending or reports are not being generated](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334359490258276362), the webhook won't receive any data.
3. **Network and Connectivity Issues**: Check your server's [network stability and connectivity](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334280135683084328) to ensure it can consistently receive requests from VAPI.
4. **Data Format Mismatch**: Ensure that the [data structure being sent matches the expected format](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336345690393149452) of the webhook.
5. **Authentication and Header Issues**: If your webhook requires specific headers or authentication tokens, [make sure these are included correctly](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336345690393149452) in the function call.
6. **Recent System Changes**: Review any [recent changes to your system or updates](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1265637856383078461) that might have impacted the webhook functionality.
Vapi Support Bot
04/09/2025, 8:40 AMTo troubleshoot this issue, I recommend:
- Check your webhook configuration in the VAPI dashboard
- Look at your server logs for any errors related to webhook calls
- Try sending a manual POST request to your webhook URL using a tool like Postman or cURL to test connectivity
- Verify that the events that should trigger the webhook are actually occurring
- Check if there have been any recent changes to your system or VAPI settings
Would you be able to share any additional details about your setup or any recent changes you might have made? This could help narrow down the cause of the issue.
Sources:
- [Reasons why Webhook Logs that were previously working are not showing data](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334359490258276362)
- [Troubleshooting Webhook Logs not showing data](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334280135683084328)
- [Common issues with Webhook Logs not showing data](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336345690393149452)
- [Webhook Logs setup requirements](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1265637856383078461)
v
Vapi Support Bot
04/10/2025, 4:04 AMMessage marked as helpful by @Gilang! 🎉
g
Gilang
04/10/2025, 4:05 AMThank You for your explanations
k
KINGS BIG
04/11/2025, 6:59 AMchecking if this is resolved/solved for you?