Sign In issue
# support
a
I'm contacting you because it's been a couple of days since I've been facing sign-in issues. Once I try to sign in via Google, it keeps getting back to the initial sign in page. What's even weirder is that i m facing this issue only from my laptop. I was able to login via browser from my mobile device with same credentials. What could be the problem related to my laptop access?
v
Hi there! 👋 Sorry to hear you're having trouble signing in. I don't have specific information about your particular Google account settings, but I can definitely help with potential laptop-specific issues that could be causing your sign-in loop. Based on the information I have, here are several potential laptop-specific causes and solutions: ## Browser-related issues * **Clear browser cache and cookies**: This is often the first step to resolve sign-in issues. Try clearing your browser's cache and cookies for Chrome, Safari, or Firefox, then attempt to log in again. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) * **Disable browser extensions**: Extensions, especially ad blockers or script blockers, can interfere with the sign-in process. Try disabling them one by one to identify if any are causing the issue. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332807979409342484) * **Update your browser**: Ensure your browser is up-to-date with the latest version. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) * **Try a different browser**: If the issue persists, try using a different web browser. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) ## Laptop configuration issues * **Check display settings**: Ensure that your computer's display settings are configured correctly. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) * **Check OS updates**: Install any pending updates on your operating system. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283)
* **Try another user account**: If you have another user account on your computer, try accessing from there to see if the issue persists. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) ## Network and advanced issues * **Check network configurations**: Ensure that your network settings allow outbound connections. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333753317490294836) * **Check proxy settings**: If your laptop is behind a proxy, ensure that it's configured properly. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333753317490294836) * **Check the developer console**: If you're comfortable with advanced settings, check your browser's developer console for any errors that might provide clues. [Source](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) It's worth noting that other users have experienced similar sign-in issues, so this could potentially be a broader platform issue rather than something specific to your laptop. Is there any particular troubleshooting step you'd like me to explain in more detail? Sources: - [Discord Thread 1336277538267201547](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) - [Discord Thread 1332807979409342484](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332807979409342484) - [Discord Thread 1258340474243121283](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283) - [Discord Thread 1333753317490294836](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333753317490294836)
k
Could you share your VAPI account email?
c
@Shubham Bajaj I'm also having this issue. Should I make another support post?
k
This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.Â