I can't make an outbound call. Every time I attempt it says 'phoneNumber' is activating. This problem has persisted for almost 2 hours.

Hi there! 👋 I understand how frustrating it can be when you're trying to make outbound calls and keep seeing that activation message. I can't see your specific account details or phone number configuration, but I can definitely help explain what's happening and suggest some troubleshooting steps. When you see the message "'phoneNumber' is activating," it means your phone number is in the process of being fully activated. According to the [documentation](https://docs.vapi.ai/quickstart/phone/outbound), this process should only take "a couple of minutes" - not the 2 hours you've been experiencing. Since this has been persisting for much longer than expected, here are some troubleshooting steps you can try: 1. **Check your Twilio account status and permissions**: - Ensure your Twilio account has the necessary permissions and is in good standing - Verify your Twilio Account SID and Auth Token are correct and not revoked - Check that your phone number is verified with Twilio and capable of making outbound calls 2. **Verify phone number configuration**: - Ensure the

forwardingPhoneNumber

is in the correct E.164 format (e.g., +15558675309) - Check if your Twilio number has the VAPI inbound URL configured correctly 3. **Review your business profile**: - One common issue is an unconfigured business profile in Twilio 4. **Check for network and configuration issues**: - Verify that your network allows traffic on the SIP protocol - Ensure the webhook URL in Twilio is correctly pointing to the VAPI endpoint If you're still experiencing issues after trying these steps, there might be a more specific problem with your configuration. Is there anything else you'd like me to help clarify about this issue? Sources: - [Vapi Documentation](https://docs.vapi.ai/quickstart/phone/outbound) - [Troubleshooting Guide](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336432457943351358)

I'm not using Twilio, I'm trying to make a call on https://dashboard.vapi.ai/phone-numbers/ under Outbound Settings.

Can you share me few call_ids?

the Phone Number ID?

No, the call_ids which can be found in call logs section.

The only call_ids I see are from when I clicked "Talk to Assistant" under BUILD/Assistants. The issue I'm facing did not create any logs in the call logs section.

Can you send me a loom?

What is a loom?

screen recording

Can I DM it to you? This screen recording might expose some of my personal information

Sure.