Error (Exiting Meeting because room was deleted).
# supportm
Maya
04/09/2025, 7:12 PMWhen I call with an AI assistant, the call randomly ends when the AI assistant is still talking, and I receive the error of "exiting meeting because room was deleted". This has happened multiple times so far, and I am unsure what the problem seems to be. Any help?
v
Vapi Support Bot
04/09/2025, 7:14 PMHi there! I understand how frustrating it can be when calls unexpectedly end while your AI assistant is still talking.
I don't have specific details about your particular setup, but I can definitely help explain what might be causing the "exiting meeting because room was deleted" error and suggest some troubleshooting steps.
## What's happening?
In Vapi, a "room" is essentially a virtual space or session associated with your call. When you see the error "exiting meeting because room was deleted," it means this virtual session was terminated unexpectedly.
## Potential causes:
There are several reasons why this might be happening:
1. **Server-side issues**: The server might be terminating the room due to internal cleanup processes, errors, or misconfiguration.
2. **Timeouts**: If the room has been inactive for a certain period, it might be automatically deleted due to timeout settings.
3. **Resource constraints**: Server resource limitations might lead to early termination of rooms.
4. **AI assistant configuration issues**: The AI assistant might be saying an "end-call-phrase" that's triggering the call to end. According to [troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337162299621900359), removing these phrases from your assistant configuration might help.
5. **Provider credentials issues**: If you're using provider credentials with your AI assistant, this could be causing the error. [Some users](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336754090880798765) have resolved the issue by removing these credentials.
6. **Model access problems**: You might be trying to use an AI model that your credentials don't have access to. For example, if you're trying to use gpt-4o-mini but either don't have OpenAI credentials configured or your account doesn't have access to that model.
Vapi Support Bot
04/09/2025, 7:14 PM7. **Microphone permission issues**: If microphone permission isn't granted within the first 10 seconds of a call, the room may be deleted.
## Troubleshooting steps:
1. **Check your logs**: Review server and client logs around the time the issue occurred to look for error messages or warnings.
2. **Look for patterns**: Check if there are commonalities between affected calls (same users, devices, network conditions).
3. **Verify recent changes**: Determine if you've made any recent changes to your system or Vapi configuration.
4. **Check AI assistant configuration**: Ensure your AI assistant isn't configured with "end-call-phrases" that might be triggering the termination.
5. **Verify credentials and model access**: Make sure you're using the correct credentials and have access to the AI models you're trying to use.
6. **Check third-party services**: If you're using services like Twilio or Deepgram, check their status for any incidents.
Would you be able to share more details about your specific setup so I can provide more targeted troubleshooting advice?
Sources:
- [Discord Thread about Room Deletion Error](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333877747453395014)
- [Discord Thread about End-Call-Phrase](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337162299621900359)
- [Discord Thread about Provider Credentials](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336754090880798765)
- [Discord Thread about Microphone Permissions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336782522859913226)
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Pigeon
04/10/2025, 9:51 AMIs it happening in English conversation or not?
I have this issue with non-English, but English conversations seem to work fine.
https://discord.com/channels/1211482211119796234/1359827541543878706
k
Kyle Brunker
04/11/2025, 2:56 PMHey! To help track down this issue, could you share:
- The call ID
This would really help us figure out what went wrong!
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Pigeon
04/14/2025, 6:22 AMI have many call IDs with same problem in https://discord.com/channels/1211482211119796234/1359827541543878706
k
Kyle Brunker
04/15/2025, 10:26 PMResponded over there!