summary missing from report Vapi AI #support

summary missing from report

Amine︱Σχ

04/10/2025, 10:51 AM

the summary doesn't show in end of call report i tried all solution it doesn't work Call id: 7f8b51c5-76e3-4eec-8fb9-7c5afcf20364 https://cdn.discordapp.com/attachments/1359843258145964187/1359843258645348423/Screenshot_2025-04-10_at_12.50.49.png?ex=67f8f439&is=67f7a2b9&hm=55b3eb1f68e8de3ef266ad5c717175b81fa5546a63acc42a3b0fec6a1db7b0d9&

Vapi Support Bot

04/10/2025, 10:53 AM

Hi there! I see you're having an issue with the summary not showing in your end-of-call report 🔍 I'm sorry to hear that the summary is missing from your end-of-call report despite trying various solutions. I can help troubleshoot this issue based on the information you've provided. Here are some troubleshooting steps that might help resolve the missing summary issue: ### Check Summary Configuration 1. **Verify Summary Timeout**: The analysis plan summary might have timed out. Try increasing the summary timeout in your

analysisPlan

configuration [according to troubleshooting guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333684196648026112). 2. **Review Your Summary Prompt**: I can see your current summary prompt is in French: "tu es un expert en prise de note, résume l'appel en écrivant le motif de l'appel du patient." This looks good, but ensure it's properly formatted in your configuration [based on call analysis documentation](https://docs.vapi.ai/assistants/call-analysis). ### Check Server Messages Configuration 3. **Verify Server Messages Setup**: Ensure that your

serverMessages

array includes 'end-of-call-report' to receive these reports. You can configure this in your bot settings -> advanced -> server messages [as mentioned in server message configuration guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341417477631901769). 4. **Check Server URL**: Make sure your server URL is correctly configured and accessible from outside your network [according to webhook troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1326809606671958080). ### Check Call Processing

Vapi Support Bot

04/10/2025, 10:53 AM

5. **Verify Call Termination**: Ensure the call was properly terminated. Missing

BYE

requests can lead to call termination issues that affect summary generation [as noted in call termination guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340082214146146435). 6. **Access Summary Programmatically**: Try accessing the summary programmatically after the call ends using the Vapi client:

Copy code

javascript
const call = await vapiClient.calls.get('7f8b51c5-76e3-4eec-8fb9-7c5afcf20364');
if (call.status === 'ended') {
  const summary = call.analysis?.summary;
  console.log('Call Summary:', summary);
}

This might help determine if the summary exists but isn't being included in the report [based on summary access guidance](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342132668699119778). Would you like me to help with any specific aspect of these troubleshooting steps or provide more detailed information on any of these potential solutions? Sources: - [Troubleshooting steps for missing summary in Vapi end of call report](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333684196648026112) - [How to configure summaryPrompt in Vapi to ensure summaries are generated in end of call reports](https://docs.vapi.ai/assistants/call-analysis) - [How to ensure serverMessages are correctly configured to receive end of call reports in Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1341417477631901769) - [Troubleshooting steps for missing summary in Vapi end of call report](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340082214146146435) - [Troubleshooting steps for missing summary in Vapi end of call report](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1342132668699119778)

Kyle Brunker

04/11/2025, 7:00 PM

I just now looked into the call logs, and I can see the summary. Even success evaluation is set to true. Here is the summary generated for your call. I will suggest you to check the end of call report again. "analysis": { "summary": "The call was a brief interaction where the user appeared to be testing the AI's responsiveness. The AI responded appropriately to minimal prompts, and the user confirmed that the AI had passed their test, complimenting its performance.", "successEvaluation": "true" },

Kyle Brunker

04/11/2025, 7:01 PM

Let me know if you require further help.

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