I am setting up a new voice ai the problem that I am facing is it cannot read system prompt calling is going Balck after the introduction

Hi there! 👋 I understand you're having trouble with your voice AI not reading the system prompt and calls going black after the introduction. I don't have specific details about your particular setup, but I can definitely help troubleshoot this common issue based on information I've found. Here are several potential causes and solutions for your issue: ## System Prompt Configuration Issues 1. **Check Your System Prompt Format**: Make sure you're using the correct format. The

systemPrompt

property might be deprecated - instead, use the

messages

array with a

role

of

system

[according to Discord discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337126843790397591). Example of the correct format:

json
   "model": {
     "provider": "openai",
     "model": "gpt-4o-mini",
     "messages": [
       {
         "role": "system",
         "content": "your prompt here"
       }
     ]
   }

2. **Empty First Message**: Ensure your first message for the AI Assistant isn't empty, as this could prevent the AI from speaking initially [based on user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339467226381684789). ## Call Going Black Issues 1. **Service Degradation**: There might be service issues with Deepgram or other services affecting your voicebot's functionality [according to support discussions](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296852804631265392). 2. **Silence Timeout**: Calls may be ending due to silence timeout settings [as reported by users](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296852804631265392). 3. **Voice AI "Deafness"**: The AI might not be hearing user input, causing the call to end [based on reported bugs](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340235729204285510). ## Troubleshooting Steps

Hey! To help track down this issue, could you share: - The call ID - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!