Hi there! 👋 I understand how frustrating it can be when your account isn't upgrading as expected.
I don't have access to your specific account details, but I can definitely help explain some common reasons why an account might stay on trial status despite adding funds.
Based on the information I found, here are several possible reasons why your VAPI account might not be upgrading from trial status:
1. **Wallet Frozen Status**: Your wallet might be marked as frozen if your credit balance is negative. According to the [billing FAQ](
https://docs.vapi.ai/billing/billing-faq), "Frozen wallets are unable to make calls or purchase add-ons."
2. **Payment Processing Issues**: There might be an issue with the payment processor. Some users have experienced similar problems where they added credits but their account remained frozen, requiring intervention from the accounts team, as mentioned in [Discord conversations](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135).
3. **Billing System Migration**: VAPI switched to a new "top up" payment system. You might need to actively migrate by clicking "Switch to Credit Based Billing" and making a payment, as noted in the [changelog](
https://docs.vapi.ai/changelog/2024/10/10).
4. **UI Bugs**: There might be bugs in the VAPI UI that prevent settings from being saved correctly, potentially affecting the upgrade process, according to [user reports](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336339138898694184).
5. **Billing Information Issues**: Outdated or incorrect billing information can cause transactions to fail, preventing the upgrade, as mentioned in [support threads](
https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238).