Call logs are not loading
# support
s
Here's the error I'm getting Cannot read properties of undefined (reading 'analysis') Tried: clearing site data, switching internet connection.
v
Hi there! 👋 Sorry to hear you're having trouble with your call logs. I don't have a guaranteed fix for the specific "Cannot read properties of undefined (reading 'analysis')" error, but I can definitely suggest some troubleshooting steps based on similar issues other users have experienced. Based on what I've found, this error could be related to several potential causes: 1. **11Labs Model Issue**: This error has been reported by other users and might be related to the "11labs flash_model". According to [reports from other users](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1335277468805758986), changing the model to "turbo" might fix the issue. 2. **Analysis Plan Configuration**: The error could be related to the configuration of the "analysisPlan" in your assistant overrides. The "analysisPlan" includes "structuredDataSchema" and "structuredDataPrompt", and inconsistencies here could cause this error. 3. **Deepgram Degradation**: Some users have reported that [Deepgram degradation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1296852804631265392) could be causing similar errors. 4. **General Troubleshooting Steps**: - Review your server code and check for any undefined variables - Verify your API keys are correct - Improve error handling and add logging to pinpoint the issue - Check that dynamic variables are correctly named and passed to the system Since you've already tried clearing site data and switching internet connections, I'd recommend: 1. If you're using 11Labs flash_model, try switching to the turbo model 2. Check your analysisPlan configuration for any inconsistencies 3. Review browser console logs for additional error details 4. Consider contacting Vapi support with specific details like call IDs and timestamps to help them investigate further Is there any specific part of this you'd like me to elaborate on, or would you like to try any of these troubleshooting steps?
k
Hey, could you record a Loom video of the error message you're getting and the steps to reproduce it? Also, share your organization ID so I can take a look and get it fixed for you.