Literally ive been trying to make more calls but the time is so frustrating i have 1000 free time only and it all blew out

Hey there! 👋 I understand your frustration with running out of call time. While I don't have specific details about your "1000 free time" allocation, I can definitely help you with several self-service options to buy more time without talking to sales. Here are your options to increase your call time in Vapi: ### 1. Purchase Additional Credits You can purchase more credits through Vapi's credit-based billing system: - Go to [https://dashboard.vapi.ai/org/billing/credits](https://docs.vapi.ai/changelog/2024/11/30) - Add your payment details and purchase additional credits - One credit equals one US dollar ($1 = 1 credit) ### 2. Increase Concurrent Call Capacity To handle more simultaneous calls: - Go to the Vapi Dashboard - Click on the green button with your organization name (bottom left) - Select the billing option - Navigate to add-ons where you can purchase additional concurrency limits ### 3. Switch to Credit-Based Billing For unlimited scaling: - Go to [https://dashboard.vapi.ai/org/billing](https://docs.vapi.ai/changelog/2024/10/10) - Click "Switch to Credit Based Billing" and make a payment - This allows you to reserve more concurrent calls and scale without limits ### 4. Use a Twilio Number To bypass daily call limits: - Cancel your Vapi number - Create a Twilio account and purchase a number - Copy your Twilio ID and phone ID - Import it into Vapi - This allows 10 concurrent outbound calls with no daily limit ### 5. Extend Call Duration If you need longer individual calls: - Adjust the

assistantOverrides.maxDurationSeconds

parameter in your configuration - This prevents the assistant from interrupting conversations, extending possible call duration Would you like more details about any of these specific options? Sources: - [Vapi Billing FAQ](https://docs.vapi.ai/billing/billing-faq) - [Vapi Changelog Credit Based Billing](https://docs.vapi.ai/changelog/2024/10/10) - [Vapi Changelog Updated Billing Page](https://docs.vapi.ai/changelog/2024/11/30)

I handle alot of inbound calls and this is frustrating

Could you share your organization ID so I could update your account from trial to pay-as-you-go? Then you can purchase credits to use VAPI services.

what are the costs?

There is no cost to switch to the pay-as-you-go model, but eventually, you will be paying for the credits to use VAPI services, with each credit equal to $1.

Each of my calls are about 30-45 sec

a gentle reminder to continue this thread.

Btw is there DTMF?

yes DTMF is an available default tool. you can find more information about it in the API reference here:

I tried that but dtmf currently doesnt even work. Not even gets the tone on the recording either

please contact [support@vapi.ai](support@vapi.ai)