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# support
t
ive been locked out for a while and it is bricked i have tried everything i need my account pls trustygaragerepair@gmail.com
v
Hi there! I'm sorry to hear you're having trouble accessing your Vapi account 😓 Unfortunately, I can't directly unlock your account or determine the exact cause of your lockout. However, I can definitely help you with the steps to get this resolved through Vapi support. Based on the information I found, here are the best steps to take: ### Contact Vapi Support The most effective way to resolve account lockouts is to contact Vapi support directly: - **Email**: Send an email to [support@vapi.ai](support@vapi.ai) or [support@vapi.com](support@vapi.com) with your issue - **Phone**: You can call Vapi support at +16054440129 if available - **Support Page**: Visit [Vapi's support page](https://docs.vapi.ai/support) When contacting support, be sure to include: - Your email address (which you've already provided: trustygaragerepair@gmail.com) - A description of the issue (account lockout/"bricked" account) - Any error messages you're receiving - Steps you've already taken to try resolving the issue According to the [documentation I found](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135), the support team typically responds within 24 hours. ### While Waiting for Support You could try these troubleshooting steps if you haven't already: - Clear your browser's cache and cookies - Try using a different browser or incognito/private window - Disable any browser extensions, especially ad blockers - Ensure you have a stable internet connection Is there anything else you'd like to know about recovering access to your Vapi account? Sources: - [Vapi account login issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547) - [Vapi account recovery steps](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135)
I understand how frustrating this situation is, and I want to help you get back into your account as quickly as possible. I've just escalated your case to our support team for priority handling by a human agent who can directly assist with account recovery. In the meantime, a support team member will be reaching out to you directly using the email address you provided (trustygaragerepair@gmail.com). They'll have more tools and permissions to investigate what's happening with your account and help you regain access. While you're waiting for their response (which should come soon), having any error messages or screenshots ready would be helpful for the support agent when they contact you. Is there anything else you'd like me to relay to the support team about your situation?
k
Hey, your account has been unblocked. Could you give it a try and let me know?
a gentle reminder to continue this thread.
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