unable to signup for my client when i click on sig...
# supportg
ghostdragon
04/11/2025, 9:15 PMsignup not working
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Vapi Support Bot
04/11/2025, 9:16 PMHi there! 👋 Sorry to hear you're having trouble with the signup process.
I don't have specific information about why your particular signup button isn't working, but I can definitely help with some troubleshooting steps that might resolve the issue.
Here are some steps you can try to fix the signup issue:
## Browser Troubleshooting
* Clear your browser's cache and cookies and try again [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332807979409342484)
* Disable browser extensions, especially ad blockers or script blockers that might be interfering [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Try using a different browser or a private/incognito window [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Make sure your browser is up to date [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1258340474243121283)
## Network Checks
* Ensure you have a stable internet connection [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355)
* Try accessing the signup using a different network or device [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332807979409342484)
* Consider using a VPN if you suspect network restrictions [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1337776480176046161)
## Vapi-Specific Checks
* Ensure that
vapi.ai*.vapi.aiVapi Support Bot
04/11/2025, 9:16 PM* If you're using JWT token authentication, verify that the key used to sign the JWT token is correct and in the proper format [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336360744916226168)
## Advanced Troubleshooting
* Use your browser's developer tools (F12) to inspect the network activity when you click the signup button to see if there are any errors [(source)](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336399188665040968)
* Check if there are any console errors that might provide more insight into the issue
If none of these steps resolve the issue, you may want to contact Vapi support with details about your specific situation. Is there anything specific about your setup or any error messages you're seeing that I can help with?
Sources:
- [Discord Channel Browser Troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1332807979409342484)
- [Discord Channel Network Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334651376743092355)
- [Discord Channel Domain Whitelisting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1333797946440941639)
- [Discord Channel JWT Token Issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336360744916226168)
- [Discord Channel Developer Tools](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336399188665040968)
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Kings_big💫
04/12/2025, 5:18 AMchecking if this is resolved/solved for you?
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ghostdragon
04/12/2025, 3:06 PMno it is not
ghostdragon
04/12/2025, 3:06 PM@Shubham Bajaj
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Kings_big💫
04/12/2025, 3:47 PMSorry for the inconvenience, kindly provide your Vapi registered email address thanks
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ghostdragon
04/12/2025, 7:26 PMmanpreet@wedoautomations.com @Kings_big💫
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Kings_big💫
04/12/2025, 7:39 PMlooking into it'