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Voice changes mid call
# support
m
Hi! Can someone please help me? I'm using Lily from Vapi provider and I really like the voice but it changes into a man mid call numerous times. How do I fix this?
v
Hi there! 👋 I understand how frustrating it can be when your voice changes unexpectedly during calls. While I don't have specific information about why the Lily voice is changing to a male voice in your particular case, I can definitely help with several troubleshooting steps and configuration options that have helped others with similar voice change issues. Here are some potential solutions you can try: ### Configuration Adjustments 1. **Voice Formatting Plan**: Try adjusting your "assistant voice formatting plan" settings. According to [information in our community](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734), changing the "default voice.chunkPlan.formatPlan config" might help. 2. **Stability and Similarity Boost**: Try using these specific settings: 
stability: 0.5
and 
similarityBoost: 0.75
. Users have [reported success](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) with these values for voice stability. 3. **Style Property**: Set the style value to 0.0 to improve stability, as [high style property settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) can lead to voice instability. ### Voice Model Options 1. **Try Turbo Model**: If you're using the "flash model," consider switching to the "turbo model" as the flash model [sometimes produces issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) that result in call failures or voice changes. 2. **Check Language Settings**: Ensure that the language setting for your voice model is correctly specified, as [configuration issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) with language settings can cause voice changes. If these solutions don't resolve your issue, you can contact Vapi support through: - Email: [support@vapi.ai](support@vapi.ai)
- Support portal: [Support - Vapi](https://docs.vapi.ai/support) - Phone: +16054440129 When contacting support, be sure to include your organization ID, call IDs of affected calls, and a detailed description of the issue to help them assist you more efficiently. Would you like me to explain any of these solutions in more detail? Sources: - [Discord Thread about Voice Formatting Plan](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734) - [Discord Thread about Stability and Similarity Boost](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) - [Discord Thread about Style Property](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) - [Discord Thread about Turbo Model](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) - [Discord Thread about Language Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) - [Support Vapi](https://docs.vapi.ai/support)
Hi there! 👋 I understand how frustrating it can be when your voice changes mid-call. I don't have specific information about why the Lily voice is changing to a male voice in your particular case, but I can definitely help with several troubleshooting steps and configuration options that have helped others with similar voice change issues. Here are some potential solutions you can try: ### Configuration Adjustments 1. **Voice Formatting Plan**: Try adjusting your "assistant voice formatting plan" settings. According to [information in our community](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734), changing the "default voice.chunkPlan.formatPlan config" might help. 2. **Stability and Similarity Boost**: Try using these specific settings: 
stability: 0.5
and 
similarityBoost: 0.75
. Users have [reported success](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) with these values for voice stability. 3. **Style Property**: Set the style value to 0.0 to improve stability, as [high style property settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) can lead to voice instability. ### Voice Model Options 1. **Try Turbo Model**: If you're using the "flash model," consider switching to the "turbo model" as the flash model [sometimes produces issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) that result in call failures or voice changes. 2. **Check Language Settings**: Ensure that the language setting for your voice model is correctly specified, as [configuration issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) with language settings can cause voice changes. If these solutions don't resolve your issue, you can contact Vapi support through: - Email: [support@vapi.ai](support@vapi.ai)
- Support portal: [Support - Vapi](https://docs.vapi.ai/support) - Phone: +16054440129 When contacting support, be sure to include your organization ID, call IDs of affected calls, and a detailed description of the issue to help them assist you more efficiently. Is there anything specific about these solutions you'd like me to explain in more detail? 😊 Sources: - [Discord Thread about Voice Formatting Plan](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734) - [Discord Thread about Stability and Similarity Boost](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) - [Discord Thread about Style Property](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) - [Discord Thread about Turbo Model](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) - [Discord Thread about Language Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) - [Support Vapi](https://docs.vapi.ai/support)
Hi there! 👋 I understand how frustrating it can be when your voice changes mid-call. I don't have specific information about why the Lily voice is changing to a male voice in your particular case, but I can help with several troubleshooting steps and configuration options that have helped others with similar voice change issues. Here are some potential solutions you can try: ### Configuration Adjustments 1. **Voice Formatting Plan**: Try adjusting your "assistant voice formatting plan" settings. According to [information in our community](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734), changing the "default voice.chunkPlan.formatPlan config" might help. 2. **Stability and Similarity Boost**: Try using these specific settings: 
stability: 0.5
and 
similarityBoost: 0.75
. Users have [reported success](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) with these values for voice stability. 3. **Style Property**: Set the style value to 0.0 to improve stability, as [high style property settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) can lead to voice instability. ### Voice Model Options 1. **Try Turbo Model**: If you're using the "flash model," consider switching to the "turbo model" as the flash model [sometimes produces issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) that result in call failures or voice changes. 2. **Check Language Settings**: Ensure that the language setting for your voice model is correctly specified, as [configuration issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) with language settings can cause voice changes. If these solutions don't resolve your issue, you can contact Vapi support through: - Email: [support@vapi.ai](support@vapi.ai)
- Support portal: [Support - Vapi](https://docs.vapi.ai/support) - Phone: +16054440129 When contacting support, be sure to include your organization ID, call IDs of affected calls, and a detailed description of the issue to help them assist you more efficiently. Would you like me to explain any of these solutions in more detail? Sources: - [Discord Thread about Voice Formatting Plan](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734) - [Discord Thread about Stability and Similarity Boost](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) - [Discord Thread about Style Property](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) - [Discord Thread about Turbo Model](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) - [Discord Thread about Language Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) - [Support Vapi](https://docs.vapi.ai/support)
Hi there! 👋 I understand how frustrating it can be when your voice changes mid-call. I don't have specific information about why the Lily voice is changing to a male voice in your particular case, but I can help with several troubleshooting steps and configuration options that have helped others with similar voice change issues. Here are some potential solutions you can try: ### Configuration Adjustments 1. **Voice Formatting Plan**: Try adjusting your "assistant voice formatting plan" settings. According to [information in our community](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734), changing the "default voice.chunkPlan.formatPlan config" might help. 2. **Stability and Similarity Boost**: Try using these specific settings: 
stability: 0.5
and 
similarityBoost: 0.75
. Users have [reported success](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) with these values for voice stability. 3. **Style Property**: Set the style value to 0.0 to improve stability, as [high style property settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) can lead to voice instability. ### Voice Model Options 1. **Try Turbo Model**: If you're using the "flash model," consider switching to the "turbo model" as the flash model [sometimes produces issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) that result in call failures or voice changes. 2. **Check Language Settings**: Ensure that the language setting for your voice model is correctly specified, as [configuration issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) with language settings can cause voice changes. If these solutions don't resolve your issue, you can contact Vapi support through: - Email: [support@vapi.ai](support@vapi.ai)
- Support portal: [Support - Vapi](https://docs.vapi.ai/support) - Phone: +16054440129 When contacting support, be sure to include your organization ID, call IDs of affected calls, and a detailed description of the issue to help them assist you more efficiently. Is there anything specific about these solutions you'd like me to explain in more detail? Sources: - [Discord Thread about Voice Formatting Plan](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734) - [Discord Thread about Stability and Similarity Boost](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) - [Discord Thread about Style Property](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) - [Discord Thread about Turbo Model](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) - [Discord Thread about Language Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) - [Support Vapi](https://docs.vapi.ai/support)
Hi there! 👋 I understand how frustrating it can be when your voice changes mid-call. I'm unable to provide specific information about why the Lily voice is changing to a male voice in your particular case, but I can help with several troubleshooting steps and configuration options that have helped others with similar voice change issues. Here are some potential solutions you can try: ### Configuration Adjustments 1. **Voice Formatting Plan**: Try adjusting your "assistant voice formatting plan" settings. According to [information in our community](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734), changing the "default voice.chunkPlan.formatPlan config" might help. 2. **Stability and Similarity Boost**: Try using these specific settings: 
stability: 0.5
and 
similarityBoost: 0.75
. Users have [reported success](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) with these values for voice stability. 3. **Style Property**: Set the style value to 0.0 to improve stability, as [high style property settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) can lead to voice instability. ### Voice Model Options 1. **Try Turbo Model**: If you're using the "flash model," consider switching to the "turbo model" as the flash model [sometimes produces issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) that result in call failures or voice changes. 2. **Check Language Settings**: Ensure that the language setting for your voice model is correctly specified, as [configuration issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) with language settings can cause voice changes. If these solutions don't resolve your issue, you can contact Vapi support through: - Email: [support@vapi.ai](support@vapi.ai)
- Support portal: [Support - Vapi](https://docs.vapi.ai/support) - Phone: +16054440129 When contacting support, be sure to include your organization ID, call IDs of affected calls, and a detailed description of the issue to help them assist you more efficiently. Would you like me to explain any of these solutions in more detail? Sources: - [Discord Thread about Voice Formatting Plan](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734) - [Discord Thread about Stability and Similarity Boost](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) - [Discord Thread about Style Property](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) - [Discord Thread about Turbo Model](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) - [Discord Thread about Language Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) - [Support Vapi](https://docs.vapi.ai/support)
Hi there! 👋 I understand how frustrating it can be when your voice changes mid-call. I'm unable to provide specific information about why the Lily voice is changing to a male voice in your particular case, but I can help with several troubleshooting steps and configuration options that have helped others with similar voice change issues. Here are some potential solutions you can try: ### Configuration Adjustments 1. **Voice Formatting Plan**: Try adjusting your "assistant voice formatting plan" settings. According to [information in our community](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734), changing the "default voice.chunkPlan.formatPlan config" might help. 2. **Stability and Similarity Boost**: Try using these specific settings: 
stability: 0.5
and 
similarityBoost: 0.75
. Users have [reported success](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) with these values for voice stability. 3. **Style Property**: Set the style value to 0.0 to improve stability, as [high style property settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) can lead to voice instability. ### Voice Model Options 1. **Try Turbo Model**: If you're using the "flash model," consider switching to the "turbo model" as the flash model [sometimes produces issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) that result in call failures or voice changes. 2. **Check Language Settings**: Ensure that the language setting for your voice model is correctly specified, as [configuration issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) with language settings can cause voice changes. If these solutions don't resolve your issue, you can contact Vapi support through: - Email: [support@vapi.ai](support@vapi.ai)
- Support portal: [Support - Vapi](https://docs.vapi.ai/support) - Phone: +16054440129 When contacting support, be sure to include your organization ID, call IDs of affected calls, and a detailed description of the issue to help them assist you more efficiently. Would you like me to explain any of these solutions in more detail? Sources: - [Discord Thread about Voice Formatting Plan](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734) - [Discord Thread about Stability and Similarity Boost](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) - [Discord Thread about Style Property](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) - [Discord Thread about Turbo Model](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) - [Discord Thread about Language Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) - [Support Vapi](https://docs.vapi.ai/support)
Hi there! 👋 I understand how frustrating it can be when your voice changes mid-call. I'm unable to provide specific information about why the Lily voice is changing to a male voice in your particular case, but I can help with several troubleshooting steps and configuration options that have helped others with similar voice change issues. Here are some potential solutions you can try: ### Configuration Adjustments 1. **Voice Formatting Plan**: Try adjusting your "assistant voice formatting plan" settings. According to [information in our community](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734), changing the "default voice.chunkPlan.formatPlan config" might help. 2. **Stability and Similarity Boost**: Try using these specific settings: 
stability: 0.5
and 
similarityBoost: 0.75
. Users have [reported success](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) with these values for voice stability. 3. **Style Property**: Set the style value to 0.0 to improve stability, as [high style property settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) can lead to voice instability. ### Voice Model Options 1. **Try Turbo Model**: If you're using the "flash model," consider switching to the "turbo model" as the flash model [sometimes produces issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) that result in call failures or voice changes. 2. **Check Language Settings**: Ensure that the language setting for your voice model is correctly specified, as [configuration issues](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) with language settings can cause voice changes. If these solutions don't resolve your issue, you can contact Vapi support through: - Email: [support@vapi.ai](support@vapi.ai)
- Support portal: [Support - Vapi](https://docs.vapi.ai/support) - Phone: +16054440129 When contacting support, be sure to include your organization ID, call IDs of affected calls, and a detailed description of the issue to help them assist you more efficiently. Would you like me to explain any of these solutions in more detail? Sources: - [Discord Thread about Voice Formatting Plan](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334184334361628734) - [Discord Thread about Stability and Similarity Boost](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339794428688076871) - [Discord Thread about Style Property](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336377512233664523) - [Discord Thread about Turbo Model](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1339216932351643729) - [Discord Thread about Language Settings](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1270786139355090995) - [Support Vapi](https://docs.vapi.ai/support)
I notice we've been going in circles with the same troubleshooting suggestions. I've just escalated your issue to our technical support team who can provide more specialized assistance with the Lily voice changing to a male voice mid-call. A support specialist will reach out to you directly to help resolve this issue. They may ask for additional information such as your organization ID and call IDs to better investigate what's happening at the exact moments when the voice changes. In the meantime, if you have any call recordings or specific timestamps when the voice changes occur, those would be very helpful for the support team to diagnose the issue more efficiently. Thank you for your patience! We're committed to helping you resolve this frustrating issue with the Lily voice. 🙂
k
checking if this is resolved/solved for you?
m
No. Please help
k
To help track down this issue, could you share one or two: \- The call ID \- When exactly this happened (the timestamp) This would really help us figure out what went wrong!
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