All I'm seeing is a black screen and a spinner. Related: wanted to check logs because my web calls are randomly being dropped after a few seconds.

Hi there! Sorry to hear you're having trouble with the dashboard and your web calls. I can help with your dashboard login issue showing a black screen and spinner, and provide some general guidance on checking logs for your dropped web calls (though we'll need to get you logged in first). Let me walk you through some troubleshooting steps for the black screen and spinner issue: ### Basic Troubleshooting Steps: - Refresh the page to ensure it's not a temporary loading issue - Clear your browser cache and cookies, then attempt to log in again - Try a different browser or incognito mode to rule out browser-related issues - Disable browser extensions, especially ad blockers or script blockers - Check your internet connection to ensure it's stable - Update your browser to the latest version ### Advanced Troubleshooting: - **Check Network Configuration**: Verify that your network allows WebSocket connections and that there are no firewalls or proxies blocking the connection - **Check Server Status**: Try to connect from a different network or device to rule out local network issues - **Check Twilio Account**: If you use Twilio, log in to your Twilio account and check for any warnings or messages ### Potential Causes: - Authentication issues (especially for emails with "+") - API key issues - Firewall/proxy blocking connections - Recent account switching - Migration to a new Vector Storage provider Once you're able to log in, you can check logs for your dropped web calls by: 1. Navigate to the left side of the dashboard (navbar) and look for logs > calls 2. Copy the ID under call ID for any problematic calls 3. Review the logs for error messages or patterns For the dropped web calls issue, common causes include network latency, configuration settings, server issues, or Twilio-related problems. Would you like me to provide more specific information on any of these troubleshooting steps? Sources:

Sorry for the inconvenience, please kindly provide your registered email address thanks

Hi. Are you VAPI support team?

Yes Ron