Vapi Auto-Sign Out Issue Across Multiple Browsers
# supportm
Moha
04/13/2025, 7:22 PMI'm really done with Vapi.
When I sign in, it automatically signs me out after a few seconds.
I've tried Firefox, Chrome, Brave, Tor, and LibreWolf browsers.
The problem persists.
https://cdn.discordapp.com/attachments/1361058999352426567/1361058999734370534/image.png?ex=67fd6078&is=67fc0ef8&hm=ec12291d5a0d49a6165eacfd787bc24ea8b4a21a201480ee6e7cf954717603fb&
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Vapi Support Bot
04/13/2025, 7:24 PMHi there! I understand your frustration with the Vapi auto-sign out issue you're experiencing across multiple browsers. That's definitely annoying! 🙁
I can't determine the exact cause of your specific account issue, but I can definitely help with some troubleshooting steps based on similar issues others have faced.
Here are some potential solutions you can try:
## Basic Troubleshooting Steps
* Clear browser cache and cookies - This has resolved similar login issues for other users [according to troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Disable browser extensions - Especially ad blockers or script blockers, as they might interfere with Vapi [based on troubleshooting guides](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
* Check your internet connection - Ensure you have a stable connection
## Advanced Troubleshooting
* Check API keys - If you're using API keys, ensure they're correct [according to support documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238)
* Check VAPI's system status - Review system status or maintenance pages to see if there are known issues affecting the service
* Inspect network activity - Use your browser's developer tools to inspect network activity when you attempt to sign in to look for any failed requests or errors
## Potential Causes
The issue might be related to:
* A temporary glitch in the Vapi platform [as reported by other users](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334199867073105920)
* Issues with Vapi's backend services or database [according to troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334001638876250233)
* Authentication problems or API errors
Vapi Support Bot
04/13/2025, 7:24 PMIf these steps don't resolve the issue, contacting Vapi support at support@vapi.com would be your best option, as they can investigate account-specific issues. They typically respond within 24 hours [according to support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135).
Is there anything specific from these troubleshooting steps you'd like me to explain in more detail?
Sources:
- [Vapi auto-sign out issue troubleshooting](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336277538267201547)
- [Possible causes of Vapi auto-sign out issue](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334199867073105920)
- [Solutions for Vapi auto-sign out issue](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135)
- [Vapi auto-sign out issue across multiple browsers](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334001638876250233)
- [Browser compatibility issues with Vapi](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1328923059905630238)
Vapi Support Bot
04/13/2025, 7:25 PMI understand your frustration, and I can see this is a persistent issue that our standard troubleshooting steps haven't resolved. Since the problem is occurring across multiple browsers, it's likely something more specific to your account or our backend services.
I've just escalated your case to our technical support team who can investigate this more deeply. They'll be able to look directly into your account and check for any server-side issues that might be causing the automatic sign-outs.
A support specialist should contact you within 24 hours via email. If you'd like to provide any additional details that might help them diagnose the issue faster (like error messages from the browser console or specific times when this happens), please let me know.
In the meantime, if the issue suddenly resolves itself, please let us know - we've seen cases where similar login problems were fixed automatically after a system update [according to our support records](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336565895266435135).
Thanks for your patience while we work to get this resolved for you! 🙏
s
Shubham Bajaj
04/13/2025, 7:40 PMSorry for the bad experience, please kindly provide your Vapi registered email address thanks