Hello everyone, I have a question. Is it possible to arrange that when the person on the other end says, “Please wait a moment, I'll transfer your call to the manager,” the AI waits for someone to say, “Yes, hello, I'm the manager, how can I help you?” before it starts speaking — and does so without using any idleMessages that are programmed for the agents?

Sure, you can set up the assistant to remain quiet until a specific phrase is spoken. This can be achieved by customizing the prompt, employing Smart Endpointing, and establishing keyword triggers or wait times..

Hello! Thank you for your explanation. Could you please provide more details on exactly how this works, step by step? Even though I’m an advanced user, I’m still having trouble understanding this specific point—especially how to implement Smart Endpointing or keyword triggers. I would really appreciate it if you could walk me through the process. Thanks a thousand times for your help!