authentication on make.com and n8n not working .,....
# support
i
+1XXXXXXXXXX .. exactly liek vapi wants ... is your server down again ... how often does your server work ... bc most of the time theres an issue https://cdn.discordapp.com/attachments/1361429761775239339/1361429762001735731/image.png?ex=67feb9c5&is=67fd6845&hm=63395af2bc0e52befe0acc7febe4168a0f9712ea5c8a0016817ecf16c81416ac&
v
Hi there! I understand you're facing multiple issues with authentication and CSV uploads. Let me help you troubleshoot these problems. I don't have real-time information about the current server status, but I can definitely help with your authentication issues and CSV validation errors. ## Authentication Issues with make.com and n8n For Make.com authentication issues: - Double-check that the URL configured in VAPI exactly matches the webhook URL provided by Make.com - Verify that the tool's name in VAPI matches what Make.com expects - Ensure the Authorization header is correctly formatted with the 'Bearer' schema followed by your API key:
Authorization: Bearer YOUR_API_KEY
[according to troubleshooting information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336414771309838448) - Check Make.com scenario logs for any error messages For n8n authentication issues: - Verify your server URL is correct (404 errors often indicate an incorrect URL) - Ensure your request body structure is correct, including the mandatory "provider" field [based on troubleshooting documentation](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340615317772308520) - Store your API key in n8n's built-in authentication ("Custom header auth") rather than hardcoding it ## CSV Validation Error: "Phone number is required" Regarding your CSV validation error, I found several potential solutions: 1. **Check Phone Number Format**: While you mentioned your numbers are formatted as +1XXXXXXXXXX (which is correct), ensure there are no hidden spaces or special characters in your CSV file. 2. **CSV Format Requirements**: According to the documentation, your CSV file should have: - A required "number" column (for the numbers to call) - An optional "name" column - Any other columns from assistantOverrides
- Maximum file size of 5MB [as shown in your screenshot](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336785070408732764) 3. **Phone Number Registration**: The error might occur if the phone numbers aren't properly registered or configured within Vapi [according to support information](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343208312249913397) 4. **Provider Issue**: One user found that specifying "vapi" as the provider resulted in a 400 error, and ignoring the provider resolved the issue [based on user reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334060872087375872) ## Server Status Regarding server reliability, Vapi does have a status page you can check at [status.vapi.ai](https://status.vapi.ai/). There have been reports of various issues including: - 524 error codes - 'Over concurrency limit' errors - Missing status reports/webhooks - Database outages with Supabase [according to status reports](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334477306697093180) Is there anything specific about these issues you'd like me to explain in more detail? Sources: - [Discord Troubleshooting Make.com](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336414771309838448) - [Discord Troubleshooting n8n](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1340615317772308520) - [Discord CSV Format Requirements](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1336785070408732764) - [Discord Phone Number Configuration](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1343208312249913397) - [Discord Provider Issue](https://discord.com/channels/1211482211119796234/1211483291191083018/threads/1334060872087375872)
k
Sorry for the inconvenience, we are working on resolving the issue, thanks for your patience