Hey, we are managing VAPI accounts for our customers. And as a result, we have a few of them. We just finished with the setup on our side and wanted to put billing details for all of the accounts. But we can not access some of them to do that. We were asked to do verification, and we did it, but after that, we lost access to the account. As I can understand from other tickets, our accounts were blocked. We do not plan to use them for free minutes or anything like that. We will set up billing method as soon as we can access it. Could you help, please? PS: All our accounts are hosted on @romulus.live domain. https://cdn.discordapp.com/attachments/1361738033207967826/1361738033916936243/Screenshot_2025-04-15_at_19.09.41.png?ex=67ffd8df&is=67fe875f&hm=0ea6d77e20839b451e1bd7d51f5220b3c524d6abe902e5d9520ec4f8893377f1&

We are sorry for the inconvenience, kindly Provide your registered email address thanks

Hey @Kings_big💫 Both vapi_prod+01@romulus.live and vapi_prod+04@romulus.live are blocked

Thanks for providing your email we get back to you soon..

@Kings_big💫 As we tried to manage other accounts in the meantime, they also got blocked: vapi_prod_01@romulus.live vapi_prod_01+1@romulus.live vapi_prod_01+2@romulus.live We had some of them with the billing method already set. Please update us on this asap, as we are blocked at the moment.

@Kings_big💫 can you please share an eta for an answer? It would help a lot. thanks

I've sent your report to the executives, they are on it. I appreciate your patience thanks

Thanks a lot @Kings_big💫 i appreciate your answer. Do you think we'll be able to get a feedback today or it's not a suitable expectation? I am sorry to bother you but i am trying to understand what to tell to our customers. Thanks a lot 🙂

Fixed.

thanks Sahil! i confirm it's fixed