We're experiencing bad calls and assistant breaking up, noticeable hiccups in speech.
@Vapi Call ID: dd9a6d37-b941-433f-97b9-53aa4ab656d2
k
Kings_big💫
04/16/2025, 3:39 PM
To help track down this issue, could you share one or two:
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
e
Elastic
04/16/2025, 6:06 PM
Is placing the comments/posts here considered a "Support Ticket"?
I was told to create a support ticket for this. If not, how do I actually create a support ticket?
Thanks!
k
Kings_big💫
04/16/2025, 6:12 PM
Sorry for the inconvenience, we have lots of tickets, I can't recall your previous message thanks for your understanding
e
Elastic
04/16/2025, 7:42 PM
@User The question was, "is this where we put support questions, or is there an email of other place where we open support tickets"?
It was a question, not a follow up.