URGENT: We're experiencing bad calls and assistant...
# support
e
We're experiencing bad calls and assistant breaking up, noticeable hiccups in speech. @Vapi Call ID: dd9a6d37-b941-433f-97b9-53aa4ab656d2
k
To help track down this issue, could you share one or two: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
e
Is placing the comments/posts here considered a "Support Ticket"? I was told to create a support ticket for this. If not, how do I actually create a support ticket? Thanks!
k
Sorry for the inconvenience, we have lots of tickets, I can't recall your previous message thanks for your understanding
e
@User The question was, "is this where we put support questions, or is there an email of other place where we open support tickets"? It was a question, not a follow up.
k
Email sahil@vapi.ai