Assistant not transferring call
# support
s
My assistant is not forwarding calls on added number
I am doing inbound call
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
s
935b8b36-94f0-4c7e-9e15-37ce01e9e03f 17 april 2025 13:59 Call is getting dropped Expect call get forward
Hello any update?
k
Looking into it
logs
🔵 08:29:58:138 Transferring Twilio Call...TwiML:+9199x0xxx580 🔵 08:29:58:275 Live Call Manager Ending...(assistant-forwarded-call)
brief
The call was forwarded successfully from our side. Ask him to check with Twilio team regarding this. And here is the Twilio call SID for it. CAc6e95e11e9c8bfe16fc861f61de51501