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# support
l
liamo
04/17/2025, 7:27 PM
I haven't been able to log in for days. I followed the instructions below from support and I can't even reset my password. Can someone please tell me what is going on. This is very unprofessional and very slow responses given the critical nature of this issue.
Hey Liam, sorry to hear you're having trouble logging in. Let's get this sorted out. Could you please try clearing your browser's cache and cookies or using an incognito window? If that doesn’t work, try resetting your password from the login page. If you need more help, feel free to reach out to us via email.
https://cdn.discordapp.com/attachments/1362509699005677608/1362509699362066706/image.png?ex=6802a78a&is=6801560a&hm=4e92e82c23cd425a1e9e64b5ce3eeae98caa6a88d54b7037bb00e5b7df03f2f9&
https://cdn.discordapp.com/attachments/1362509699005677608/1362509699894874173/image.png?ex=6802a78a&is=6801560a&hm=688ce763a3310fc1ea5330dccaf1ac31660d2ab616293d6099048e8f03e790ff&
k
Kings_big💫
04/17/2025, 8:06 PM
Sorry for the inconvenience, kindly provide your Vapi registered email address
Kings_big💫
04/17/2025, 8:06 PM
Or email sahil@vapi.ai
l
liamo
04/17/2025, 9:30 PM
Thanks, I couldn't find a way to securely provide my email address on here. I have just emailed you.
k
Kyle Brunker
04/18/2025, 11:59 PM
thank you. we will get back to you shortly
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