Hi there! I'm using Make.com to pass through dynamic variables that I use in my Vapi workflow. The first Say prompt is: 'Say this: "Hi {{name}}, this is John from {{business_name}}. You made an enquiry about a {{service}} in {{location}}. Is this correct?"' Howver, if the customer says 'Can you repeat that?' or similar, the AI agent cannot repeat the info. It gets confused and is stuck in a loop of 'can you confirm the info I previously discussed?' Instead of saying something like 'Yes, you wanted {{service}} in {{location}}. Even when I update the prompt with: 'If the customer is confused, repeat {{service}} in {{location}}' it still doesn't work.

weird

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!