error-sip-telephony-provider-failed-to-connect-cal...
# support
h
4dda5de8-3865-4e3d-8cf6-eee31b6d07c8 b75d9d76-743e-4d02-9265-576199c40166 e733a4ed-e128-4e04-96af-23be34b12c2c c4725115-b07c-49c6-89b3-910f107369dd 9eccb7e1-3908-4b9e-9d79-f514caedc2da 11d840c8-0f72-4109-8620-ed27870b82ee 5e728d27-5a84-4589-ac0d-2152bac8d7a4 38b662df-6ab6-4605-bb85-b7862c38d9be 4b6ba34d-b440-4917-80b1-8a4b573eb024 Org id : c3f5a684-8fee-4901-8c92-e4c7c8f0573f Each call ended with the reason: error-sip-telephony-provider-failed-to-connect-call I'd like to know the specific error messages Vapi received from my BYO SIP trunk, so I can troubleshoot and fix the issue. Please provide any relevant SIP codes, error logs, or messages associated with these calls.
@Shubham Bajaj
k
To help track down this issue, could you share one or two: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
h
I created a SIP trunk in Vapi and then assigned a number to it. After making calls using this number, every call failed with the error: call.in-progress.error-pipeline-no-available-llm-model I'm trying to understand what response Vapi is receiving from my SIP trunk. I need to identify what might be misconfigured on my side so I can fix the issue and get the trunk working properly. Please provide any relevant SIP responses or error details that Vapi is receiving when attempting to connect these calls. This call ids are from 2025-04-20T07:49:03.241Z
@Shubham Bajaj
k
Looking into it
Send your call Id please
r
I am also facing the same error, I am using a free Vapi number and every time I want the agent to place a call I get this exact same error. I have tried to generate new numbers but no change. Please can someone help with what the problem could be?
k
Kindly create a support ticket please
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