The caller mentioned the dob as 27th but AI is confirming with the user if is the 20th? Please let me know what I should do to make AI understand better Call ID: f6e7e81e-1719-43ed-8850-c3723cbb911f

Hey Dhina! I listened to the call — you repeated your date of birth multiple times, but the agent kept responding with “February 20th.” It sounds like either: 1. There’s a sample/example DOB in the prompt, and the agent is defaulting to that, or 2. It's just a prompting issue — the agent isn't explicitly told to repeat back the exact date the user says. Make sure to give the agent real exact directions on what to do. To fix it, the prompt should be updated to always repeat back the customer’s stated date exactly rather than using any placeholders or examples. Also to get the current date you can add this to the prompt: The current date and time is: {{"now" | date: "%b %d, %Y, %I:%M %p", "America/Chicago"}} and change America/Chicago" based on your location. Let me know if this helps!