Hi, I'm sometimes getting

call.in-progress.error-assistant-did-not-receive-customer-audio

in a call where the assistant doesn't hear anything that I say. It happens from time to time. I am speaking, yet it's not hearing anything. Do you know why? Here are some examples of calls: 6ce4f979-0fc8-46f7-936a-9d3120b35d0f 53041b23-fedf-4dfb-b0c9-8d78c333c8e2 8865860a-80cb-404e-8b93-0e0312f4974b

Thanks for reaching out. This issue usually happens when there are connectivity problems or when the assistant doesn't receive audio input from the customer's side. Make sure that the microphone permissions are enabled and that there's a stable internet connection during calls. It's also helpful to double-check that your setup meets all system requirements for audio input and output. If the problem persists, please try using another device or internet connection to rule out device-specific issues. Let us know if you continue experiencing this problem, and we can investigate further.

These are all phone calls using a phone, the calls work 80% of the time, with no setup change, and 20% of the time (those examples), this happens.

We are currently looking into it

Thank you 🙏

@radu looking into it.

Thank you

@radu could you share twilio logs for this call

CA21ddf472d31791689182c28149769ef1

Sure, give me a minute

Looks like we're not receiving any audio bytes from the twlio, and if we don't get anything within 15 seconds we timeout the call and emit that message.

could you share more detailed Twilio logs

What's the frequency of calls similar to this bheaviour?

about 20% of them

As of now, this issue appeared to us from the telephony side. We will also do an investigation on our.

They don't seem to be having problems at the moment: https://status.twilio.com

Hey, an update for you. The team is working on this, it could be on our side, but we are not sure because this is still under investigation.

Thank you, please keep us posted about this here.

This issue will likely be fixed by the end of this week