No Agents are working
# supportb
brandon holley
04/22/2025, 2:07 AMHey @Sahil, none of my agents are working. Anytime I call any agent it either hangs up immediately or says "Can't find knowledge base". Not entirely sure what is up but nothing has changed on my side.
Referring to organization ID fdfdaad2-6c10-4b3b-8b40-c600cbe003b4
k
Kings_big💫
04/22/2025, 6:02 AMYour agents likely aren’t working because the linked knowledge base is missing, check the assistant settings, re-link the knowledge base.
s
Sahil
04/22/2025, 9:16 AMCan you check KB was attached properly after assistants were transferred?
b
brandon holley
04/22/2025, 2:06 PM@Kings_big💫 @Sahil all knowledge bases are attached to each Agent. Here are Two examples of the agents malfunction
602f1b2e-34c1-4c6a-8549-42607bc6c0c5 - this one hangs up instantly
693d8a9b-443d-4075-add4-7f5386f8b1cd - this one say no knowledge base
brandon holley
04/22/2025, 2:07 PMhttps://cdn.discordapp.com/attachments/1364060052733820998/1364241075304398899/Screenshot_20250422_090438_Chrome.jpg?ex=6808f402&is=6807a282&hm=f20be4ccf77b41a8e8fb297cd9cfc683eab02b1baa9a0f1c835a34f448a3bfad&
https://cdn.discordapp.com/attachments/1364060052733820998/1364241075690143774/Screenshot_20250422_090453_Chrome.jpg?ex=6808f402&is=6807a282&hm=0be0cd78fb3b431ae8b271459ade86ce0b9bb80eaed0d5df8afe5dcba83d71f0&
k
Kings_big💫
04/23/2025, 7:17 PMSend your Call id