End of call report not showing up in Make when I c...
# support
r
I am running into an issue when I run a scenario in make and call via Vapi browser, it give me the end-of-call-report where a summary is held. But when I do the same exact thing and call via my phone number the end-of-call-report doesn't show up. I don't have my twilo number in vapi assigned to an assistant but my webhook for make is in the organizational settings.
v
Thanks for explaining the issue you're experiencing with end-of-call reports. To help troubleshoot this problem, I'd like to know a few more details: 1. When you call via phone number, does the call connect successfully and complete normally? Or are there any connection issues? 2. Have you checked if the call appears in your Vapi call logs when calling via phone number? This would help determine if Vapi is registering the call at all. 3. Could you confirm if you're calling US/Canada numbers? I ask because [Vapi numbers are limited to US and Canada calls](https://discord.com/channels/1211482211119796234/1336713212233515089), which might affect report generation. 4. Have you configured any specific server message settings in your bot settings (advanced → server messages)? Setting this to "end-of-call-report" only might help. 5. Is your Make webhook URL correctly configured in both the organizational settings and for the specific assistant you're testing with? Sources: - [User experience with missing end-of-call reports](https://discord.com/channels/1211482211119796234/1336713212233515089) - [Check Webhook Configuration in Vapi](https://discord.com/channels/1211482211119796234/1334359490258276362) - [Consider Server Message Settings](https://discord.com/channels/1211482211119796234/1341417477631901769) - [Scenarios Where End-of-Call Reports Are Not Sent](https://discord.com/channels/1211482211119796234/1339317220177743904)
r
1. Yes it connects successfully 2. Yes it appears in the call logs 3. Calling for the US
4. Yes i gave se it to that
5. yes it is
I want to pass the end of call report to a custom field through Make to GHL
It works when I put it into notes but not a custom field
k
You need to assign your Twilio number to your assistant, as calls made without an assigned assistant won’t trigger the webhook or generate the end-of-call report..
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